We are required to charge the same electricity rates throughout Québec. Our rates are based on the consumption profile of our different customer categories.
Thanks to the investments made by previous generations and the abundance of water resources, Québec has a heritage pool of electricity available at a very competitive rate compared with the rest of North America.
Every year, we file a rate case for approval with the Régie de l’énergie. Our application to increase rates is analyzed through a rigorous process that includes public hearings at the end of the year, during which representatives of all stakeholders can express their views.
To support our application, we submit details on the expenses we expect to incur to provide electricity to all Québec customers in the next year, and the revenue we expect to generate.
Self-generation net metering option
The net metering rate option is designed for customers willing to acquire the equipment needed to generate electricity from a renewable energy source. The option allows them to feed their surplus power into the Hydro-Québec grid in exchange for credits in kilowatthours applied to their electricity bill. Conversely, if they do not generate enough power for their needs, they can draw electricity from the grid.
Portrait of our customers
- Contracts at Rate D, DT or DM
- 3,924,992 customer accounts
Commercial, institutional and small industrial customers
- Contracts at rates for small, medium and large power or at a fixed rate: G, G9, M, H, LG, T1, T2 or T3
- 314,816 customer accounts
Large industrial customers
- Contracts at Rate M or L
- 183 customer accounts
Activities in 2016
- Rate adjustments of 0.7% took effect on April 1, 2016 and 2017, in line with our commitment to keep rate increases lower than or equal to inflation.
- Payment arrangements were signed with residential customers to facilitate settlements of 340,485 cases representing $644 million gross in arrears.
- 97,879 payment arrangements covering $401 million gross were reached with low-income customers; 46,768 of the agreements, amounting to $55.4 million, provide assistance with payment of arrears and, if necessary, partial payment for current electricity use.
- We launched an aggressive campaign to attract data centres, which are known for their high energy usage, to Québec. At the end of the year, Amazon Web Services had chosen to set up its first Canadian data centre in Montréal. The choice was motivated by the low cost of electricity in Québec, and by the fact that our energy is clean and renewable.
- Five meetings were held by the working group on collections, which is made up of different consumer associations. For over 15 years, we have maintained close ties with these organizations, working with them to identify the best ways to support low-income customers experiencing payment difficulties.
- We responded to over 1,200 requests for information from the Régie de l’énergie and various stakeholders regarding our rate application. These stakeholders represented consumers, environmentalists, contractors and other interest groups.