When do we communicate your personal information with third parties without your consent?

Our activities sometimes require us to share your personal information with third parties so they can carry out specific tasks or functions on our behalf. In this situation we might be required to share your personal information with third parties without your consent. Rest assured that we follow all legal requirements. For example, we may communicate your personal information without your consent to the following third parties:

  • service providers who process this personal information for us, for example for data hosting purposes
  • payment service providers
  • collection agencies
  • external legal counsels
  • regulatory authorities, ministries, public bodies and government agencies who request it based on powers granted by law or when this information is necessary for the application of an act in Québec
  • police departments, if the information is necessary for an investigation they are conducting or if the information is the subject of a search warrant or production order
  • a court that orders us to provide the information

How can you ensure that our service providers are properly protecting your personal information?

In cases where we share your personal information with service providers so they can perform the necessary services, we require them, by written contracts, to commit to protecting your information through measures that are as strict as our own. Among other things, we ensure that our suppliers use your personal information solely to provide the services required.

Is your personal information communicated to other provinces or countries?

Yes. However, before doing this, we ensure that your personal information will be protected to the same way degree it is here in Québec. The public bodies and government agencies of these countries, like those in Québec and Canada, may access your information in accordance with their local laws.

Whom should you contact if you have questions about the Policy?

You can contact by email our access to information and privacy team.