Special Message

Given the COVID-19 pandemic, Hydro-Québec is unable to respond to several access-to-information requests within the maximum legal deadline of 30 days. Please be assured that we will answer all the requests we receive.

We inform you that you retain your recourse at the Commission d’accès à l'information (CAI). Regarding this, we refer you to the CAI’s message on their Website.

In accordance with the Act respecting Access to documents held by public bodies and the Protection of personal information (the “Access Act” ), you have a right of access to Hydro-Québec’s documents and the personal information it has about you. You may also correct this information if it is inaccurate, incomplete or ambiguous.

If you want to access your personal information or a document that is not available on our Web site, you may send a request to access the information to the person responsible for the application of the Access Act at Hydro-Québec.

Conditions and restrictions

The right of access to a document applies only to documents that can be disclosed without calculation or comparison of information. The document requested must already exist, and the request must be sufficiently precise to allow for the requested document to be found. Hydro-Québec may help you in this respect if need be. Only a written request allows for subsequent appeal to the Commission d’accès à l’information.

Hydro-Québec has the right to limit the access to certain content, and so may refuse access to all or part of a document. The main grounds for refusal provided by the Access Act are the following:

  • Technical, financial, commercial or scientific information whose disclosure could have an adverse effect on economic interests;
  • Information provided by a third party;
  • Confidential personal information, unless the person in question consents to its disclosure;
  • Information likely to reveal an investigative procedure or hinder the effectiveness of a security program.

If any of these restrictions apply, Hydro-Québec may refuse to transmit the requested document or delete certain passages from the document. It must then specify what grounds justify this refusal or deletion of certain passages. Hydro Québec may also refuse access to a document in its entirety if the information to be deleted forms its substance. In all cases, Hydro-Québec is required to remove the non-public personal information from a document, unless it is that of the of the applicant.

To whom should the request be made?

Any access to information request must be addressed in writing to the person person responsible for the application of the Access Act at Hydro-Québec, namely:

Pierre Gagnon
Executive Vice President – Corporate and Legal Affairs and Chief Governance Officer

Postal address
Hydro Québec
Édifice Jean-Lesage
75, boul. René-Lévesque Ouest
20e étage
Montréal (Québec) H2Z 1A4


Karine Charest
Directrice – Affaires corporatives et gouvernance

Postal address
Hydro Québec
Édifice Jean-Lesage
75, boul. René-Lévesque Ouest
21e étage
Montréal (Québec) H2Z 1A4

Forms and request letter templates are available on Commission d’accès à l’information Web site.

Are there costs associated with a request for access to a document?

In principle, there is no charge for access to documents. However, a fee not exceeding the cost of its transcription, reproduction or transmission may be required in accordance with the Regulation respecting fees for the transcription, reproduction or transmission of documents or personal information under the Access Act. You will be informed of the fees payable in advance, if applicable.

Processing the request

Upon receipt of your request, Hydro-Québec will send you a written notice stating the date on which the request was received and the prescribed period for responding to it.

Hydro-Québec must respond to your request within 20 days of receiving it. This period may be extended by 10 days at most if necessary and the applicant will be advised, if applicable.

Reviewing the request

If you have made an access to information request in writing and it has been denied, or if you have not received a reply by the deadline, you may ask the Commission d’accès à l’information to review your request, in writing, in the 30 days following Hydro-Québec's decision.