Special Message

Given the COVID-19 pandemic, Hydro‑Québec is unable to respond to several access-to-information requests within the maximum legal deadline of 30 days. Please be assured that we will answer all the requests we receive.

In the meantime, you retain your recourse at the Commission d’accès à l'information (CAI). In this regard, we refer you to the CAI’s message on their website [In French only].

Access request

In accordance with the Access Act, and subject to the restrictions therein, you have a right of access to Hydro‑Québec’s administrative documents and the personal information it has about you.

Before submitting an access request

Please refer to the Contact us section of our website for information on a variety of topics such as your billoutages, or how to submit a complaint or a claim. You can also ask a question about Hydro‑Québec.

It is also important to note that Hydro‑Québec regularly adds company information on its Distribution of information webpage.

Please refer to the following for details on where to send your requests for information:

Account balance regarding transactions involving a building

Are you a lawyer or notary and is the objective of your request to obtain your client’s electricity account balance under the Act respecting the mode of payment for electric and gas service in certain buildings (chapter M-37) or as part of a real estate transaction or due diligence verification?

Please note that a proxy, duly signed by the account holder, must be provided in support of the request.

Investigation of another public body

Do you represent a police service, government ministry or public organization and is your request being submitted under an investigative authority provided for by law? Send your request to the following email address: DPSCBureaudeliaisonEnquetes@hydro.qc.ca.

Submit an access request

If the document or the information you need are not accessible by using the above-mentioned services, you can submit an access request regarding Hydro‑Québec’s administrative documents or the personal information it has about you. You may also submit a request to correct your personal information.

Conditions and restrictions

Refer to section Privacy protection for information about your rights concerning your information.

The right of access to an administrative document applies only to documents that can be disclosed without calculation or comparison of information. The document requested must already exist, and the request must be sufficiently precise to allow for the document to be found. Hydro‑Québec may help you in this respect if need be. You may make a verbal request, but only a written request allows for subsequent appeal to the Commission d’accès à l’information.

Hydro‑Québec has the right to limit the access to certain content, and so may refuse access to all or part of a document. The main grounds for refusal provided by the Access Act are the following:

  • Technical, financial, commercial or scientific information whose disclosure could have an adverse effect on economic interests
  • Information provided by a third party
  • Information likely to reveal an investigative procedure or hinder the effectiveness of a security program

If any of these restrictions apply, Hydro‑Québec may refuse to transmit the requested document or delete certain passages from the document. It must then specify what grounds justify this refusal or deletion. Hydro‑Québec may also refuse access to a document in its entirety if the information to be deleted represents the substance of it. In all cases, Hydro‑Québec is required to remove the non-public personal information from a document, unless it is that of the applicant.

Cost, processing the request and revision

Cost 

In principle, there is no charge for access to documents. However, a fee not exceeding the cost of its transcription, reproduction or transmission may be required in accordance with the Regulation respecting fees for the transcription, reproduction or transmission of documents or personal information. You will be informed of the fees payable in advance, if applicable.

Processing the request

Upon receipt of your request, Hydro‑Québec will send you a written notice stating the date on which the request was received and the prescribed period for responding to it.

Hydro‑Québec must respond to your request within 20 days of receiving it. This period may be extended by 10 days at most, if necessary, and the applicant will be advised, if applicable.

Reviewing the request

If you have made an access-to-information request in writing and it has been denied, or if you have not received a reply by the deadline, you may ask the Commission d’accès à l’information to review your request, in writing, in the 30 days following Hydro‑Québec's decision.

Online form and contact information for the -to-information officer

Your request to access documents or personal information, or your request to correct your information, must be sent to one of the people responsible for the application of the Access Act at Hydro‑Québec. This can be done online, by mail or by email:

Online access request form

Pierre Gagnon,
Executive Vice President – Corporate and Legal Affairs and Chief Governance Officer

Karine Charest,
Director – Corporate Affairs and Governance

Mailing address:
Hydro‑Québec
Édifice Jean-Lesage
75, boul. René-Lévesque Ouest
21e étage
Montréal (Québec)  H2Z 1A4

Email address:
Responsable.Acces@hydroquebec.com