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For an alternative version of the menu below, you can access the sitemap.

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  • Manage my account
  • Customer Space
    • Manage my account

      Take advantage of our online
      services

      • See your balance, due date and payment history for all your accounts.
      • Report a change of address online.
      • Update your communication preferences.
      • Use our tools to understand your electricity use.

      …and more!

      • Log in
      • Create my Customer Space Click to obtain more informations about your customer space

      What will you need?
      Contract holder: Your most recent bill.
      Proxy holder or account manager: A recent bill of the account you manage.

    • Account and billing
      • Rates and rate options
      • Multiple account search tool
      • Account manager
      • Proxy or consent to disclosure
      • Meters and meter-reading
      • Understanding your bill

        What’s a kilowatthour?

    • Rates
      • Rates and rate options
      • Glossary
      • Helping you understand your electricity rate
      • Understanding power and power demand
      • Service charges
      • Deposit and payment guarantee
      • Comparison of electricity prices
    • Payment
      • Paying your bill
      • Pre authorized debit
      • Online payment
      • Options in case of payment difficulties
      • Enter into a payment arrangement
      • Confirm your payment
    • My electricity use
      • Energy Performance Indicator
      • Factors that influence consumption
      • Breakdown of a household’s electricity use
      • Tools to calculate consumption
      • What you may not know about your electric devices
    • Moving
      • Change address
      • Add address
      • Remove address
      • Become a customer
      • Estimate a home’s electricity costs
      • Successful move
      • Remove or add a contract holder
      • Manage rental
    • Request for work
  • Energy Wise
    • Windows, heating and air conditioning
      • Tips on heating
      • Tips on air-conditioning
      • Heat pumps
      • ENERGY STAR® certified windows
      • Caulking
      • Electronic thermostats
      • Central heating with electric thermal storage
      • Dual energy (electricity and natural gas)
      • Geothermal systems
    • Hot water
      • Tips on heating water
      • ECOPEAK® water heaters
      • Water- and energy-saving products
      • Drain water heat recovery systems
      • How to repair a leaky faucet
      • How to check water flow rate
      • How to install a showerhead
    • Household appliances
      • Tips on household appliances
      • ENERGY STAR® certified Household appliances
    • Electronics
      • Tips on home electronics
      • Standby power consumption
      • Game consoles
      • Smart power bars
      • ENERGY STAR® certified TVs
      • How to choose an energy-efficient TV
      • How to activate a computer’s standby mode
    • Lighting
      • Tips on lighting
      • LED bulbs
      • LED holiday lights
      • How to choose LED bulbs
      • How to create your mood
    • Pools and spas
      • Tips on pools and hot tubs
      • Pool heat pumps
      • Solar pool covers
      • Efficient pool pumps
      • Pool filter timers
    • Promotional offers
      • Hydro-Québec offers
      • Retail promotions
      • Other offers and tax credits
    • Building and renovating
      • Thermal insulation
    • Saving during peak periods
      • Dynamic pricing
      • Hilo smart home service
      • Comparison of offers
  • Safety advice

Customer Space

The Customer Space is an essential tool to manage your accounts and understand your electricity consumption. Create yours today and you’ll have access to over 20 online services.

Log in to your Customer Space

Don’t have a Customer Space yet? Now’s the time to create one!

  • Log in
  • Create My Customer Space Click for more information on the Customer Space

    What will you need?

    • Contract holder: Your most recent bill.
    • Proxy holder or account manager: A recent bill of the account you manage.
  • Account and billing

    • Take advantage of Online Billing, the Equalized Payments Plan and Pre-authorized Debit
    • Designate an authorized person or add an account
    • Find an old bill
    • Manage my rental units
  • Moving

    • Report a change of address  
    • Add or delete an address
    • Estimate electricity costs at another address
    • Become a customer
  • Payment

    • Online or another way
    • Sign up for Pre-authorized Debit
    • Enter into a payment arrangement
    • Confirm a payment
  • My electricity use

    • See charts of my consumption by type of use
    • Calculate the electricity used by various electrical appliances
    • See what impacts my electricity bill
  • Rates

    • Electricity rates for residential customers
    • Service charges
    • Comparison of electricity prices
  • Request for work

    • Track a request for work

A wide array of self-service options

Many self-service options are at your disposal to help you manage your account easily and better understand your electricity consumption.

Diaporama

Le contenu qui suit est un diaporama d’images sur : Les normes

  • Your account summary provides a quick overview.
  • With the energy performance indicator, you’ll get a clear picture of your energy use as well as personalized recommendations for how to use less.
  • Receive alerts in your Customer Space, like when your monthly installments under the Equalized Payments Plan exceed the estimate.
  • View your current bill and your billing history from the last two years.

Your best ally when it comes to managing your account

Download our free mobile app to track your electricity use, outages and service restoration times, manage your account and access lots of practical information.

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