You get your bill every month.
You get your bill every month.
Bill number, different every time.
Nine-digit number you use to identify yourself whenever you contact Hydro‑Québec.
Your meter records the consumption data. To determine how much electricty you’ve consumed in the billing period, your last meter reading is subtracted from most recent meter reading.
In most cases, the amount indicated on the meters is multiplied by 10, because the meter indicates only a tenth of the electricity you use. Some meters register at a different speed. The multiplier (MULT) used in your case is written on the meter.
Reference number to provide whenever you pay your bill
Number associated with the service address
Your total consumption, in kilowatthours (kWh).
There’s a letter (E or R) after this figure.
This section shows important information about your account or our services.
A snapshot of transactions since the last billing date: payments or refunds, amount past due, etc.
Total energy consumption during the billing period (in kWh).
Monthly installment before taxes and other charges related to electricity service (new file charge, file administration charge, charge for connection or for establishing service, etc.).
Amount due and date by which you must pay to avoid administration charges. Be sure to allow sufficient time for electronic, bank or postal processing. Your bill is considered to be paid on the date we receive payment.
A fixed charge that you pay for the service itself, apart from any consumption. This amount is calculated on a daily basis according to the number of days of consumption in the billing period.
Addresses and phone numbers where you can reach us.
Table that allows you to track your usage over several months.
Part that you detach and return with your payment, if you are paying by mail. Remember to enter the amount of your payment in the space provided.
Address where your bill is sent. It may differ from the service address.
An account comprises all the administrative and financial details of one or more electricity service contracts. A contract is a written or verbal agreement concluded with Hydro‑Québec in order to obtain electricity service and applies to a single service address.
The billing date is the date your bill is issued. Payment is due by the date indicated on the bottom portion of your bill. Hydro‑Québec considers your bill settled when we receive your payment. Please be sure to allow enough time for processing.
If your payment is late, Hydro‑Québec applies administration charges to the unpaid portion of your bill. These charges are calculated using the interest rate in effect on the due date, from that date until your payment is received. Charges are also applied each time your cheque, online payment or preauthorized debit is refused by your financial institution.
The EPP lets you spread your annual electricity costs over 12 months without any fees. Your monthly installment is based on an estimate of your consumption and is adjusted annually according to your actual consumption. With PAD, you authorize Hydro Québec to automatically withdraw the amount of your electricity bill from your bank account. With Online Billing, get an e-mail notification whenever a new bill is issued. You can sign up for any of these services in your Customer Space and consult the applicable terms at www.hydroquebec.com.
Hydro‑Québec may require a deposit or payment guarantee as a condition for entering into a new electricity service contract, or for any existing contract in certain circumstances. The deposit amount corresponds to the highest estimated billing amount for two consecutive months.
If you can’t pay your bill by the due date, you can ask Hydro‑Québec to propose an arrangement allowing you to spread your payments over a longer period of time. To negotiate such an arrangement, visit www.hydroquebec.com or contact customer services by calling the telephone number on your bill.
If an electricity bill is past due, Hydro‑Québec has the right to interrupt service. In such a case, an overdue notice, followed by a notice of interruption of service, will be sent before power is cut. Service can be cut off at any premises for which the account holder is responsible. If the survival of someone in your household depends on the use of an electrical device such as a respirator, it is your responsibility to notify us immediately.
You must provide safe access to the meter between 8 a.m. and 9 p.m. every day, except Sundays and holidays.
If you move, you are responsible for paying your electricity bills until you formally terminate your contract. It is therefore important to notify us of the exact date on which you wish to terminate your contract at least seven days ahead of time for a contract for domestic (residential) use. You can advise us of your change of address through your Customer Space (www.hydroquebec.com), by mail or by phone. For all other types of contracts, you must provide Hydro‑Québec with at least 30‑days’ written notice before your planned moving date.
The rate applying to your electricity service contract is indicated on your bill. Based on the type of electricity use at the service address, it consists of a domestic rate for the majority of residential customers. For more information on rates, visit www.hydroquebec.com.
The fixed charge is the amount you pay for the service itself, apart from any consumption. This amount is calculated on a monthly or daily basis according to the applicable rate and is prorated to the number of days of consumption in the billing period.
For information about the regulations in effect, please consult the Conditions of Electricity Service and the Electricity Rates, available at www.hydroquebec.com. You may obtain a copy of these documents by calling 1 -800 -ENERGIE (1 -800 -363-7443).
Under the Act respecting Access to Documents Held by Public Bodies and the Protection of Personal Information (CQLR, chapter A-2.1), only the account holder and co-holder may obtain personal information contained in their file. However, with their consent, one or more third parties may be given access to such information and may also act on their behalf in dealings with Hydro‑Québec if they hold a proxy to this effect. The procedure for obtaining the necessary authorization form (consent or proxy) can be found online at www.hydroquebec.com/residential/ or at www.hydroquebec.com/business/.
Questions? Please Contact Us.