We would like to remind you that even in the event of a work stoppage, the due date of your bill will remain the same. The following options will help you avoid administration charges.

Get your bill wherever you are

If you haven’t received your bill, you can view it at any time by logging into your Customer Space or, better yet, by signing up for Online Billing.

  • You’ll receive an e-mail notification when a new bill is ready.
  • You can also receive an e-mail reminder a few days before the due date.
Sign Up For Online Billing.

Finding out your balance and due date

Paying your bill

Do not send your payment by mail.

  • You can make your payment through your financial institution: at an ATM, online or at the counter. Make sure you have your account number, which begins with 299, on hand.
  • You can sign up for Pre-authorized Debit. Simple and free, Pre-authorized Debit (PAD) is the most reliable way to always pay on time.
  • You can also sign up for Online Payment, which is accessible from your Customer Space.
  • You can deposit your cheques, money orders and bank drafts in the Hydro–Québec box provided at the following location :
    140, boulevard Crémazie Ouest
    Montréal, (Québec)  H2P 1C3
    Business hours: Monday to Friday, from 7 a.m. to 6 p.m. (except on statutory holidays)
    The contents will be collected hourly and analyzed as quickly as possible. You can also follow the instructions provided on site if you wish to request a signature.

Managing your account in your Customer Space

Your Customer Space is a secure site that gives you access to all our online services. You can see your balance and pay your bill. You can view your bills from anywhere and they will be archived for two years. If you’ve signed up for Online Billing, you won’t have to worry about a delay in receiving your bill and you’ll receive an e-mail notification when a new bill is issued.

Creating a Customer Space is quick and easy. You just need to have your most recent Hydro-Québec bill on hand. If you don’t have the bill handy, you’ll need your telephone number and the last three digits of your social insurance number.