If your household is considered a low-income household and if you have fallen behind on your payments or think you might in the near future, we urge you to contact us as soon as possible so we can prevent the situation from escalating. We can make an arrangement with you that suits your financial circumstances.

  • Montréal: 514 385-7252
  • Elsewheres: 1 888 385-7252

Our offices are open from 8 a.m. to 8:30 p.m. Monday to Friday and from 9 a.m. to 5 p.m. Saturday and Sunday

  • employment income (before taxes) for each person in your household aged 22 or over
  • benefits paid to the members of your household (CSST, social assistance, employment insurance, retirement pension, etc.)
  • federal and provincial family allowances

Low income cut-offs (before tax)

2017 - 2018

Number of occupants* Total income
1 person $24,949
2 persons $31,061
3 persons $38,185
4 persons $46,362
5 persons $52,583
6 persons $59,304
7 or more persons $66,027

*Number of occupants: number of adults and children living in the same household (at the same address).

See also

Estimating a home’s electricity costs