Following the adoption of An Act to simplify the process for establishing electricity distribution rates (Bill 34), Hydro-Québec is required to send the Régie de l’énergie, on an annual basis, information related to its electricity distribution activities, as well as the comments it receives from the public. The 2019 information is contained in eight documents and can be viewed online using the following links.

Some 2019 highlights

The lowest residential rates in North America

On April 1, 2019, Hydro-Québec’s residential rates were still the lowest in North America. In fact, people in Québec still pay about half the price consumers pay in Toronto, and only a quarter of what people pay in New York.

To learn more, consult the Performance document [in French only].

Residential customers – Monthly bills for consumption of 1,000 kWh/month (in C$)

Customer accounts increased by close to 40,000

In 2019, Hydro-Québec had a total of 4,356,542 customer accounts, an increase of 39,628 from 2018.

To learn more about the annual variations in the number of customer accounts per category, consult the Renseignements généraux [General information] document, which contains a great deal of information on, for instance, the history of electricity consumption in Québec and changes in Hydro-Québec’s workforce.

Almost 20% fewer complaints

Hydro-Québec recorded 509 fewer complaints than in 2018, which represents a decrease of almost 20%. This is due to the ongoing improvement of our customer services and the proactive approach we have adopted in communicating with our customers.

To view the report on activities related to the handling of complaints, consult the Performance document [in French only].

Energy savings equivalent to the annual consumption of about 40,000 households

Hydro-Québec is contributing to the targets set by the Québec government in its 2018–2023 Energy Transition, Innovation and Efficiency Master Plan. After two years (2018-2019), Hydro-Québec’s programs and measures included in the master plan have resulted in energy savings of 933 GWh, which is equivalent to the annual consumption of about 40,000 households.

To learn more about the energy efficiency programs, consult the Liste et suivi des interventions en efficacité énergétique [PDF 120 KB] [List and results of energy efficiency measures] document.

Customers have increased their use of digital channels

Hydro-Québec continues to adapt its communication channels according to customer preferences. As a result, the use of digital channels increased significantly with more than 165,000 conversations on Facebook, X (Twitter) and via chat, which represents a 51% increase compared with 2018.

Changes in the various service quality indicators monitored by the Régie de l’énergie are presented in the Performance document [in French only].

Additional information

The following documents contain additional information on Hydro-Québec’s electricity distribution activities [in French only]: