Winter credit: Risk-free option

The Winter Credit Option is a dynamic pricing option that is combined with Rate D (base rate) and enables you to receive a credit if you reduce your electricity use during peak demand events. It’s risk-free, because your bill can only get smaller.

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Video transcript Winter Credit Option

Gradual rollout

To provide optimum support to customers, dynamic pricing is being rolled out gradually. Some

randomly selected customers received an email invitation to sign up. They were given the option of choosing one of the new offerings or sticking with their current rate.

For winter 2019–2020, the maximum number of customers who can sign up has been reached.

You can fill in a form to tell us you’re interested and we’ll let you know when you can sign up.

Show less about gradual rollout

How the Winter Credit Option works

  • When you sign up for the Winter Credit Option, you continue to pay for electricity at the base rate (Rate D).
  • The day before a peak demand event, you’ll receive a notification by email and, if you wish, through our mobile app.
  • During an event, you’re entitled to a 50¢ credit for every kilowatthour (kWh) “curtailed” (that is, not consumed compared with your usual energy use).

The greater the effort you make, the more you’ll save

For example, if, during a peak demand event, you use 13 kWh less than usual at the same time of day, a credit of $6.50 will be applied to your next bill.

Please note that the credit is given only if you reduce your electricity use by 2 kWh or more per event.

If you can’t use less electricity during a peak demand event, the base rate applies, as usual, but you won’t receive any credit. It’s risk-free, because your bill can only get smaller.

Peak demand events

Peak demand events can take place any day of the week from December 1 to March 31, from 6 to 9 a.m. and from 4 to 8 p.m. There may be 25 to 33 events per winter, at most, for a maximum of 100 hours in all.

A customized tool to track your savings

You can track your savings closely in your Customer Space. There you’ll find the following information:

  • Your total credit for the winter period, updated the day after each peak demand event
  • Detailed information about all past peak demand events (actual consumption, reference energy, curtailed energy, amount of the credit)
  • Upcoming events for which you have received a notification
  • History of previous winters

Have you received an email invitation?

Compare the various offerings in your Customer Space.

Estimate savings and sign up

Log into your Customer Space to find out how much you could save and to sign up for the Winter Credit Option or Rate Flex D.

Log in