Electricity rates and Conditions of service
Rate adjustment effective April 1, 2022
Based on inflation, in accordance with An Act to simplify the process for establishing electricity distribution rates*
*Excluding Rate L, for which the increase is lower than inflation
Electricity Rates
Effective since April 1, 2022
Conditions of Service
Effective since March 4, 2021
The Conditions of Service apply to all Hydro-Québec customers. They cover electricity service contracts, billing and payment, supply modes and connection to the system, as well as the rights and obligations of customers and Hydro‑Québec.
The summary of the Conditions of Service is intended for all Hydro‑Québec customers. It includes a section on voltage fluctuations and complaint handling.
Earlier versions of Electricity Rates and Conditions of Service
Electricity Rates
- Electricity Rates 2021 [PDF 2.2 MB]
- Rates Chart 2021 [PDF 229 kB]
- Addendum – December 9, 2021 [PDF 168 kB]
- Addendum – August 1, 2021 [PDF 197 kB]
- Addendum – December 1, 2020 [PDF 313 kB]
- Addendum – September 14, 2020 [PDF 190 kB]
- Addendum – December 1, 2019 [PDF 506 kB]
- Electricity Rates 2019 [PDF 1.58 MB]
- Rates Chart 2019 [PDF 122 kB]
- Electricity Rates 2018 [PDF 4.54 MB]
- Rates Chart 2018 [PDF 112 kB]
Conditions of Service
- Conditions of Service 2019 [PDF 4,69 MB]
- Conditions of electricity service 2018 [PDF 4.9 MB]
-
Conditions of electricity service 2015
[PDF 569 kB]
- Summary of the Conditions of service 2015 [PDF 278 kB]
- Addendum related to conditions of service, July 2016 [PDF 65 kB]
- Addenda - Calculation of administration charges in case of late payment, April 1, 2017 [PDF 44,7 kB]
- Addenda – Right to opt for a meter without radio-frequency emission, Septembre 2017 [PDF 60,1 kB]
Complaint examination procedures
The document outlining the Complaint examination procedures for Hydro‑Québec customers is intended for all Hydro‑Québec customers. It includes the regular complaint examination procedure, the accelerated examination procedure in the event of a service interruption or notice of service interruption, and the accelerated examination procedure concerning Hydro‑Québec’s determination of a risk level for large-power service contracts.
Complaint examination procedures for Hydro‑Québec customers [PDF 207 kB]