Electricity rates and Conditions of service
Rate adjustments effective April 1, 2023
- Adjustments calculated in accordance with An Act mainly to cap the indexation rate for Hydro‑Québec domestic distribution rate prices and to further regulate the obligation to distribute electricity
Electricity Rates
Effective since April 1, 2023
Conditions of Service
Effective since March 4, 2021
The Conditions of Service apply to all Hydro‑Québec customers. They cover electricity service contracts, billing and payment, supply modes and connection to the system, as well as the rights and obligations of customers and Hydro‑Québec.
The summary of the Conditions of Service is intended for all Hydro‑Québec customers. It includes a section on voltage fluctuations and complaint handling.
Earlier versions of Electricity Rates and Conditions of Service
Electricity Rates
- Electricity Rates 2022 [PDF 2.25 MB]
- Rates Chart 2022 [PDF 360 kB]
- Electricity Rates 2021 [PDF 2.1 MB]
- Rates Chart 2021 [PDF 226 kB]
- Addendum – Rate for Cryptographic Use Applied to Blockchains – December 9, 2021 [PDF 168 kB]
- Addendum – Demand Response Option – August 1, 2021 [PDF 194 kB]
- Addendum – Additional Electricity Option for Photosynthetic Lighting or Space Heating to Raise Crops – December 1, 2020 [PDF 312 kB]
- Addendum – Demand Response (DR) Option in effect for winter 2020–2021 – Interim rate – September 14, 2020 [PDF 190 kB]
- Addendum – Extension of the first energy tier of Rate DN – December 1, 2019 [PDF 504 kB]
- Electricity Rates 2019 [PDF 4.5 MB]
- Rates Chart 2019 [PDF 111 kB]
Conditions of Service
- Conditions of Service 2019 [PDF 4.5 MB]
- Conditions of service 2018 [PDF 6.3 MB]
-
Conditions of electricity service 2015
[PDF 517 kB]
- Summary of the conditions of service 2015 [PDF 269 kB]
- Addendum – Charges for a meter inaccessible for replacement – July 2016 [PDF 47 kB]
- Addenda – Calculation of administration charges in case of late payment, April 1, 2017 [PDF 44 kB]
- Addenda – Right to opt for a meter without radio-frequency emission, September 2017 [PDF 59 kB]
Complaint examination procedures
The document outlining the Complaint examination procedures for Hydro‑Québec customers is intended for all Hydro‑Québec customers. It includes the regular complaint examination procedure, the accelerated examination procedure in the event of a service interruption or notice of service interruption, and the accelerated examination procedure concerning Hydro‑Québec’s determination of a risk level for large-power service contracts.
Complaint examination procedures for Hydro‑Québec customers [PDF 170 kB]