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    • Manage my account

      Take advantage of our online
      services

      • See your balance, due date and payment history for all your accounts.
      • Report a change of address online.
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      • Use our tools to understand your electricity use.

      …and more!

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      • Create my Customer Space Click to obtain more informations about your customer space

      What will you need?
      Contract holder: Your most recent bill.
      Proxy holder or account manager: A recent bill of the account you manage.

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  • Safety advice

Requests for work

Due to a high volume of requests for work, it could take longer than usual to process requests and carry out work. In addition, we are currently unable to provide a date for work to be carried out for certain requests.

We apologize for any inconvenience resulting from this exceptional situation. Please allow for extra time and submit your requests for work in advance, if possible.

  • Find out the approximate lead times for connection to the grid depending on the region where work will be carried out.

To track the status of a request, click on Tracking the status of a request and enter your confirmation or form number into the box on the form.

New connection or connection modification Ce lien mène à l'extérieur du site d'Hydro-Québec.

Find a master electrician who could submit your request to Hydro-Québec. Do so as soon as possible because some types of work could take longer than usual.

Securing a jobsite

Hydro-Québec will secure a jobsite when work is being conducted near power lines.

Tracking the status of a request

Is your request in process, completed or pending? Track its status anytime.

Vegetation near power lines

Let us know if vegetation is growing too close to power lines or risks causing damage.

Work on
Hydro-Québec equipment

Request to have a pole moved, let us know about defective equipment, or request any other type of work.

Safety standards for pools and hot tubs

Check whether your pool or spa installation meets electrical safety standards.

See also

  • What to do BEFORE pruning or cutting down a tree
  • Request for evaluation of tree pruning or felling near power lines for municipalities
  • Electricity Rates and Conditions of Service
  • Are you a business customer?

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