Sign up to the Equalized Payments Plan

Log into your Customer Space to sign up to this service. Don’t have a Customer Space yet? Create one now!

If you are a large-power customer, talk to your commercial delegate to learn about all the payment options.

Rate L or LG customers (5,000 kW or more).

Avoid surprises—Make the same payment each month

We estimate your annual electricity cost and spread it out over 12 equal monthly installments. Your budget will be easier to manage.

Your monthly installment is revised annually

Your monthly installment is revised in the fall of each year, based on your actual electricity use over the past 12 months. So after the review, your annual electricity cost may turn out to be higher or lower than anticipated. If it is higher, the balance due is spread out over the following monthly installments. Throughout the year, you can also adjust your monthly installment to reflect your actual consumption.

You can also sign up to receive e-mail notifications if your consumption is significantly different than expected.

Video: The annual review and the Equalized Payments Plan (EPP) tracking tool

How does Hydro-Québec revise monthly installments? How do you use the EPP tracking tool? This video answers these questions.

The annual cost is based on your history

Your estimated annual electricity cost is based on your consumption history, as well as the mean temperatures in your region. So that we can make a reasonable estimate, you have to have lived at the same address for at least 11 months.

The EPP is not a contract for life

The EPP will automatically end when you move. You can also cancel the EPP by logging into your Customer Space or by calling customer services.

Start from nothing and end with nothing

To sign up for the EPP, your balance has to be $0. In other words, you have to pay your last electricity bill in full. Then, when you cancel the EPP, you have to pay off your balance in full. In other words, the remaining balance will be payable on the due date of your next bill.

Equalized Payments Plan terms of service

Your monthly installment

Hydro-Québec establishes your monthly installment based on the following factors:

  • Electricity consumption at the service address
  • Temperatures recorded in your region in recent years
  • Your energy use habits

Consumption history

Your residence must have a consumption history of at least 11 months to allow us to make a reasonable estimate of your monthly installment.

Annual review

The annual review is done to determine your end-of-year balance, i.e. whether there is a difference between the cost of the electricity you have used during the period covered and the total amount you were billed for. When the review has been done, a bill is issued to even up your account.

If you’ve used more electricity than you’ve been billed for, you’ll have a balance payable. This balance will be spread over the following 12 monthly installments, or you may choose to pay it in full.

If you’ve used less electricity than you’ve been billed for, you’ll have a credit. The amount will automatically be deducted from your next bill(s).

The annual review is also used to determine the amount of your monthly installments for the next 12 months.

Changes to monthly installments

If you have a Customer Space on our Web site, you can track your consumption and adjust your monthly installments based on your actual consumption. You could avoid having a balance to pay following your annual review.

You can also sign up to receive e-mail notifications if your consumption is significantly different than expected.

Termination

The Equalized Payments Plan will be canceled automatically if you move or if you request it through customer services. Hydro-Québec may terminate the service at any time. Any outstanding balance then becomes payable on the due date of your next bill.