Sign up for Customer Space

Use the form below to sign up for your Customer Space. Once Hydro-Québec has checked the information, an activation code will be sent by e-mail to the proxy holder’s e-mail address indicated on the proxy form. The proxy holder will need this code to finish signing up for the Customer Space.

If you are neither the company’s account holder nor a proxy holder, you can still sign up for Online Services. All you have to do is fill in a proxy form.

Person or corporation responsible for paying Hydro-Québec account.

A printed form generally supplied by Hydro-Québec and signed by the account holder authorizing a third party (the proxy holder) to obtain information from the account holder’s file and deal, discuss or negotiate with Hydro-Québec on his or her behalf.

The proxy must contain the following information:

  • Name of third party to whom information may be disclosed
  • Account numbers concerned
  • Type of information that may be disclosed to proxy holder
  • Validity period
  • Dealings proxy holder may have with Hydro-Québec:
    • Receive and pay electricity bills
    • Negotiate a payment arrangement
    • Modify details of service contracts
    • Change contract power demand and rates
    • Request or cancel service contracts
    • Conduct any other business that account holder may specify

Third party authorized to obtain personal information from an account holder’s file or deal with Hydro-Québec on the account holder’s behalf to the extent defined by the proxy.

A proxy holder may be authorized to do the following:

  • Receive and pay electricity bills
  • Negotiate a payment arrangement
  • Modify details of service contracts
  • Change contract power demand and rates
  • Request or cancel service contracts

What is your status with respect to your company’s electricity accounts?