Change an address
You can change an address by logging into your Customer Space. To do so, you’ll need the full street address of the premises you would like to add, including the postal code.
- Log in
- Create My Customer Space*
Plus de renseignements sur la création d’un espace client
You’ll need your most recent bill.
*Large-power customers: Contact your commercial officer to create your Customer Space.
Rate L or LG customers (5,000 kw or more)
Please give us at least 30 days’ notice of your planned moving date. That way, you’ll avoid paying for any electricity you haven’t used.
There will be a $20 administration charge (plus GST/QST) if you’re already a Hydro-Québec customer. If you’re a new customer, the charge will be $50 (plus GST/QST).
You’ll receive confirmation of your change of address.
Too soon to report your address change?
Even if you know your new address months in advance, you can wait before informing us of the address change. However, to make sure you don’t forget, you can ask us to send you an e-mail reminder prior to your move.
Change your arrival or departure date
You’ve informed us of your moving date only to find your plans have changed? Modify the date by logging into your Customer Space.
If your annual billing is under $100,000
You can also make your request by calling us at 514 385 7252 (Montréal) or 1 888 385 7252 (everywhere else).
We can be reached from 8 a.m. to 8:30 p.m. Monday to Friday and 9 a.m. to 5 p.m. on weekends.
If your annual billing is over $100,000
If you are billed at Rate L or LG
If you are a large-power customer (Rate L or LG), please contact your commercial officer.
Any person or corporation not responsible for an electricity service contract in Québec within the past five years is deemed to be a new customer.