Please give us at least 30‑days’ notice of your planned moving date. That way, you’ll avoid paying for any electricity you haven’t used.
There is no charge if you make your request online using Hydro‑Québec’s self-service tool, However, if you make your request through a Hydro‑Québec customer service representative, you will be charged a $25 fee (plus GST>/QST). It will be on your first bill.
Too soon to report your address change?
Even if you know your new address months in advance, you can wait before informing us of the address change. However, to make sure you don’t forget, you can ask us to send you an e-mail reminder prior to your move.
Change your arrival or departure date
You’ve informed us of your moving date only to find your plans have changed? Modify the date by logging into your Customer Space.
If your annual billing is under $100,000
You can also make your request by calling us at 514 385‑7252 (Montréal) or 1 888 385‑7252 (everywhere else).
We can be reached from 8 a.m. to 8:30 p.m. Monday to Friday and 9 a.m. to 5 p.m. on weekends.
If your annual billing is over $100,000
If you are billed at Rate L or LG
If you are a large‑power customer (Rate L or LG), please contact your commercial officer.
Goods and Services Tax
Québec Sales Tax