Remove an address

Log into your Customer Space to remove an address.

*Large-power customers: Contact your commercial officer to create your Customer Space.

Rate L or LG customers (5,000 kW or more).

Please give us at least 30 days’ notice of your planned moving date. That way, you’ll avoid paying for any electricity you haven’t used.

You’ll receive a confirmation.

You can cancel your contract from your Customer Space.

Cancel a contract

If your annual billing under $100,000

You can also make your request by calling 514 385-7252 (Montréal) or 1 888 385-7252 (everywhere else).

Business hours:
We can be reached from 8 a.m. to 8:30 p.m. Monday to Friday and from 9 a.m. to 5 p.m. on weekends.

Request a new contract

If your annual billing is over $100,000

You can also make your request by e-mail at

Questions? We can be reached at 1 800 463-9900 from 8:30 a.m. to 4:30 p.m., Monday to Friday.

Request a new contract

If you are billed at Rate L or LG

Please contact your commercial officers.

Not yet ready?

Are you expecting to need to remove an address or cancel a contract in the near future — just not yet? Don’t forget! Ask for an e-mail reminder to be sent about a week before the effective date.

Request a reminder