Remove an address (end of contract)
Log into your Customer Space to remove an address.
- Log in
- Create My Customer Space*
Plus de renseignements sur la création d’un espace client
You’ll need your most recent bill.
*large‑power customers: Contact your commercial officer to create your Customer Space.
Rate L or LG customers (5,000 kW or more).
Please give us at least 30‑days’ notice of your planned moving date. That way, you’ll avoid paying for any electricity you haven’t used.
You’ll receive a confirmation.
You can cancel your contract from your Customer Space.
If your annual billing under $100,000
You can also make your request by calling 514 385‑7252 (Montréal) or 1 888 385‑7252 (everywhere else).
We can be reached from 8 a.m. to 8:30 p.m. Monday to Friday and from 9 a.m. to 5 p.m. on weekends.
If your annual billing is over $100,000
If you are billed at Rate L or LG
Please contact your commercial officers.
Not yet ready?
Are you expecting to need to remove an address or cancel a contract in the near future — just not yet? Don’t forget! Ask for an e-mail reminder to be sent about a week before the effective date.Request a reminder