Remove an address (end of contract)

Log into your Customer Space to remove an address.

*large‑power customers: Contact your commercial officer to create your Customer Space.

Rate L or LG customers (5,000 kW or more).

Please give us at least 30‑days’ notice of your planned moving date. That way, you’ll avoid paying for any electricity you haven’t used.

You’ll receive a confirmation.

You can cancel your contract from your Customer Space.

Cancel a contract

If your annual billing under $100,000

You can also make your request by calling 514 385‑7252 (Montréal) or 1 888 385‑7252 (everywhere else).

Business hours:
We can be reached from 8 a.m. to 8:30 p.m. Monday to Friday and from 9 a.m. to 5 p.m. on weekends.

Request a new contract

If your annual billing is over $100,000

You can also make your request by e-mail at

Questions? We can be reached at 1 800 463‑9900 from 8:30 a.m. to 4:30 p.m., Monday to Friday.

Request a new contract

If you are billed at Rate L or LG

Please contact your commercial officers.

Not yet ready?

Are you expecting to need to remove an address or cancel a contract in the near future — just not yet? Don’t forget! Ask for an e-mail reminder to be sent about a week before the effective date.

Request a reminder