Enter into a payment arrangement

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Why enter into a payment arrangement?

If you think you might not be able to pay your bill on time, don’t wait. Get in touch with us about entering into a payment arrangement to keep your file in good standing. If collection procedures have already been started, they will be suspended once we’ve reached an agreement.

E-mail reminders

Once you’ve entered into a payment arrangement, you’ll receive an e-mail reminder whenever it’s time to pay an installment.

Eligibility for an online payment arrangement

You’re eligible for an online payment arrangement if:

  • You have the Rate G with billing under $100,000/year
  • You don’t already have an arrangement.
  • You fulfilled your last arrangement.
  • You haven’t received a disconnection notice within the last 45 days.
  • You aren’t on the Equalized Payments Plan.

Enter into a payment arrangement

If you aren’t eligible for an online payment arrangement, call customer services to reach a personalized arrangement at:

Rate G with billing under $100,000/year
Contact us at 1 877 956-5696

Rate G with billing over $100,000/year and Rates G-9, M and DM
Contact us at 1 800 463-9900

Large-power customers − Rate L or LG
Contact your commercial officer right away.