What to do in case of Downed or severed power line
A power line (cable or wire) that has fallen to the ground, has been severed or is hanging at head height is dangerous and potentially fatal, even if it is not moving or making any noise.
Dial 911 immediately.
Explain the situation and stay at least 10 metres away from the downed or severed power line.
Before help arrives
- Stay at least 10 metres away from the downed or severed power line.
- Never touch the line, even if it appears de-energized.
- Do not attempt to move the line, even with an object (wood, plastic, etc.).
- Tell others not to approach.
If the situation worsens
- Sparks or flames
- Crackling sounds
- Power line is moving
Do not intervene!
Stay at least 10 metres away and dial 911 if you haven’t done so already.
If someone is in danger
- Loss of consciousness
- Not breathing
- Not responding
Begin CPR only if the 911 dispatcher confirms that it is safe to do so. Continue until emergency services arrive.
When the situation is under control
- Wait until the area is secure before approaching, if applicable.
Support and guidance
Experiencing or witnessing such an incident can cause stress, anxiety or emotional distress. Don’t hesitate to ask for support.
Info‑Social 811
To speak with a psychosocial worker, available 24/7.
Personal network
Talking to a loved one or someone you trust can help in the days that follow the incident.
FAQ
Our answers to the most common questions.
Always stay at least 10 metres away from the power line and dial 911. Never touch the line.
Stay at least 10 metres away (about the length of a bus) to avoid electric shock or electrocution.
Dial 911 immediately and do not touch anything.
If the equipment failure poses no immediate danger, call Hydro‑Québec at 1 800 790-2424.
Yes. A line can be energized even if it is motionless and silent. The risk of electric shock is real and potentially fatal.
No. Do not intervene! Step back and dial 911 immediately.
No. Do not approach the line and never use an object to move it. Dial 911 and follow the safety instructions.
A power line that has fallen to the ground, has been severed or is hanging at head height is always dangerous.
Even if there are no sparks, flames or crackling sounds, the line may be energized.
In all cases, dial 911.
