Call your municipal emergency response service to find out what’s happening.
If the flood cannot be prevented but water has not yet started coming into the basement:
Cut the power to the whole house to prevent any risk of electric shock or fire by doing the following:
- 1Make sure you aren’t standing on a wet floor or leaning on anything made of metal.
- 2Use a dry stick to flip the main breaker off.
If water has started coming into the basement
Don’t touch anything! Call Hydro-Québec right away at 1 800 790-2424 to have service to the meter or pole cut.
Restoring electricity when the floodwater has receded
- If service was interrupted by Hydro-Québec, only a master electrician can make the request to have it restored. Only exception: If the property was not flooded, Hydro-Québec can perform an on-site check before restoring power. To make such a request, call 1 888 385-7252.
- If service was not interrupted but there is water infiltration in the home, consult a master electrician before turning the power back on. The electrician will be able to assess the condition of your electrical installation and carry out any required repairs.