It’s a way of rewarding you for helping spread out electricity demand during the winter period.
You’ll be notified about peak demand events by email and, if you wish, through our mobile app, no later than 5 p.m. the day before.
Frequently asked questions
About dynamic pricing
Why has Hydro‑Québec come up with these new rate offerings?
With these offerings, everyone is a winner. If you can reduce or shift electricity use at Hydro‑Québec’s request, you benefit, because your efforts translate into savings. Hydro‑Québec benefits because of the reduced electricity demand during peak periods.
Would Hydro‑Québec consider extending dynamic pricing to the summer?
No. In contrast to our Canadian and American neighbors, the demand for electricity in Québec is very strongly influenced by the use of electric heating systems in most homes. As a result, demand is much higher in winter than in summer. Even if air-conditioning use were to increase in Québec, it’s unlikely that demand would reach peak levels requiring the implementation of dynamic pricing in summer.
Am I required to sign up for the Winter Credit Option or Rate Flex G?
No. It’s up to you whether to take advantage of dynamic pricing offerings or not, and you can cancel anytime.
Why limit the number of participants the first year?
As these offerings are new, we’ve chosen to limit the number of participants in winter 2019–2020 so that we can provide them with optimal support. We’ll take their feedback into account as we roll out dynamic pricing on a larger scale. Eventually, dynamic pricing will be available to all customers, who will be able to opt in if they wish, subject to eligibility criteria.
Can I put my name on a waiting list?
No. You’ll have to wait for the sign-up period starting October 15 for the opportunity to sign up for one of the new rate offerings. If the maximum number of customers has already signed up, you’ll have to wait for the next phase of the rollout.
Can I sign up for Rate Flex G if my service contract is at Rate M or G9?
If you have a Rate M or G9 service contract and you’d like more information about the dynamic Flex rate, please call 1 800 463‑9900 or write to firstname.lastname@example.org.
Peak demand events
When do peak demand events occur?
Peak demand events can take place from December 1 to March 31, from 6 to 9 a.m. and from 4 to 8 p.m. There may be 25 to 33 events per winter, at most, for a maximum of 100 hours in all.
Why don’t peak demand events occur systematically every day during peak hours?
By targeting fewer hours (maximum of 100 per winter), we can offer a more significant price difference between peak periods and off-peak periods, which optimizes your savings potential.