• Skip to content
  • Skip to the footer's menu
  • All sites
  • News
  • Contact us
  • Power outages
  • Français
  • Log in
Hydro-Quebec
  • Residential
  • Business
  • About Us

For an alternative version of the menu below, you can access the sitemap.

  • Display Menu
  • Manage my account
  • Customer Space
    • Manage my account

      Take advantage of our online
      services

      • See your balance, due date and payment history for all your accounts.
      • Report a change of address online.
      • Update your communication preferences.
      • Use our tools to understand your electricity use.

      …and more!

      • Log in
      • Create my Customer Space Click to obtain more informations about your customer space

      What will you need?
      Contract holder: Your most recent bill.
      Proxy holder or account manager: A recent bill of the account you manage.

    • Account and billing
      • Online billing
      • Billing payment history
      • Equalized payments plan
      • Multiple account search tool
      • Account manager
      • Proxy or consent to disclosure
      • Meters and meter-reading
      • Understanding your bill

        What’s a kilowatthour?

    • Rates
      • Base rates
      • Other rates
      • Rate options
      • Glossary
      • Helping you understand your electricity rate
      • Understanding power and power demand
      • Service charges
      • Deposit and payment guarantee
      • Comparison of electricity prices
    • Payment
      • Paying your bill
      • Pre authorized debit
      • Online payment
      • Options in case of payment difficulties
      • Enter into a payment arrangement
      • Confirm your payment
    • My electricity use
      • Energy Performance Indicator
      • Factors that influence consumption
      • Breakdown of a household’s electricity use
      • Tools to calculate consumption
      • What you may not know about your electric devices
    • Moving
      • Change address
      • Add address
      • Remove address
      • Become a customer
      • Estimate a home’s electricity costs
      • Successful move
      • Remove or add a contract holder
      • Manage rental
    • Request for work
  • Energy Wise
    • Windows, heating and air conditioning
      • Tips on heating
      • Tips on air-conditioning
      • Heat pumps
      • ENERGY STAR® certified windows
      • Caulking
      • Electronic thermostats
      • Central heating with electric thermal storage
      • Dual energy (electricity and natural gas)
      • Geothermal systems
    • Hot water
      • Tips on heating water
      • ECOPEAK® water heaters
      • Water- and energy-saving products
      • Drain water heat recovery systems
      • How to repair a leaky faucet
      • How to check water flow rate
      • How to install a showerhead
    • Household appliances
      • Tips on household appliances
      • ENERGY STAR® certified Household appliances
    • Electronics
      • Tips on home electronics
      • Standby power consumption
      • Game consoles
      • Smart power bars
      • ENERGY STAR® certified TVs
      • How to choose an energy-efficient TV
      • How to activate a computer’s standby mode
    • Lighting
      • Tips on lighting
      • LED bulbs
      • LED holiday lights
      • How to choose LED bulbs
      • How to create your mood
    • Pools and spas
      • Tips on pools and hot tubs
      • Pool heat pumps
      • Solar pool covers
      • Efficient pool pumps
      • Pool filter timers
    • Promotional offers
      • Hydro-Québec offers
      • Retail promotions
      • Other offers and tax credits
    • Building and renovating
      • Thermal insulation
    • Saving during peak periods
      • Dynamic pricing
      • Hilo smart home service
      • Comparison of offers
  • Safety advice

Account and billing

Online Billing

Anywhere, anytime, you can get the information you need to pay your bill.

Understanding your bill

A wealth of user-friendly information to better understand your bill and reduce it.

Meters and meter‑reading

How to submit your meter‑reading.

Billing and Payment History

See two years’ worth of online bills and one year’s worth of payments.

Proxy or consent to disclosure

Authorize someone else to obtain personal information in your file or to deal with Hydro-Québec on your behalf.

Account manager

To authorize an individual to act on behalf of your company.

Equalized Payments Plan

Avoid unpleasant surprises—pay the same amount all year round!

Multiple account search tool

Managing 10 or more accounts? Find online bills and payments easily using the multiple account search tool!

Options in case of payment difficulties

On a tight budget right now? Don’t think you can pay your bill on time? We can come up with a solution.

Important links

  • Link to main sections
    • Residential
    • Business
  • Link to some of our sites
    • About
    • Energy Wise
    • Security advice
    • Newsroom
    • Contact us
    • Power outages
    • Careers*
    • Our sites
  • Newsletters
  • Follow us
    • Linkedin
    • Youtube
    • Facebook
    • Instagram
    • Twitter
      • @hydroquebec Company news
      • @hydro_customer General questions about electricity service
  • Apps
    • Apple Store
    • Google Store
  • Voice Assistants
  • Home
  • Site map
  • Terms and confidentiality
  • Accessibility
  • Netiquette
  • Request for access and Privacy

© Hydro-Québec, 1996–2023. All rights reserved. * Website in French only