Removing an address
If you want to terminate a service contract for a particular address, you can do it online.
Terminate a service contract online
Log in to your Customer Space to make the change online.
If you don’t have a Customer Space yet, it only takes a few minutes to create one!
- Log in
- Create My Customer Space
Click for more information on the Customer Space
What will you need?
Contract holder: Your most recent bill.
Proxy holder or account manager: A recent bill of the account you manage.
Terminate a service contract online
Log in to your Customer Space to make the change online.
If you don’t have a Customer Space yet, it only takes a few minutes to create one!
Too soon to do it?
You know you’re going to have to remove an address or cancel a contract, but it’s too soon to notify us? Don’t forget! Ask for an email reminder to be sent about a week before the effective date.
Cancel someone else’s contract
You don’t have a proxy?
If you wish to cancel a contract for someone else, you need a proxy granting you this power. The proxy must be in the customer’s file.
Authorize someone else to obtain personal information or to deal with Hydro-Québec on your behalf.
You already have a proxy?
If you are an account holder’s duly authorized proxy holder, and if this is reflected in the account holder’s file, and you want to cancel the contract, you can do it now by logging in to the account in question from your Customer Space.
