Remove Address (contract termination)
If you want to remove an address or cancel a contract, you can do it online.
Remove Address
Log into your Customer Space to update or cancel your service contract.
If you don’t already have a Customer Space, now’s the time to create it!
- Log in
- Create My Customer Space
Click for more information on the Customer Space
What will you need?
Contract holder: Your most recent bill or your telephone number and the last three digits of your social insurance number.
Proxy holder or account manager: A recent bill of the account you manage.
Too soon to do it?
You know you’re going to have to remove an address or cancel a contract, but it’s too soon to notify us? Don’t forget! Ask for an e-mail reminder to be sent about a week before the effective date.
Cancel someone else’s contract
If you wish to remove an address and cancel a contract for someone else, you need a proxy allowing you to manage his or her account. The proxy has to be in the customer’s file.
If you have a valid proxy on file, you need to request an activation code. The code lets you create a Customer Space from which you can manage the other person’s account.
If you already have an activation code and you want to cancel someone else’s contract, you can do it now from your Customer Space.
Frequently asked questions
Answers to help you change your address online.
Tips for a successful move
A successful move takes good planning. We’ve put together some tips to help you.