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Hydro‑Québec never does telephone or door‑to‑door solicitation for the LogisVert Efficient Homes Program. Beware of anyone claiming to be from Hydro‑Québec. If you haven’t previously reached out to us about the program, it is probably some sort of fraud. Consult our fraud prevention page.

Steps involved Owner-occupant

How to get a wall-mounted heat pump installed free of charge.

  1. Register for the Éconologis program

    Register for Éconologis

    To be eligible for a heat pump at no cost, you must have registered for the Éconologis program after September 30, 2025, and an Éconologis advisor must have visited your home.

    What to do:

    Register online or call 1 866 266‑0008.

    Register for Éconologis

    Eligibility visit

    During their visit, an Éconologis advisor will gather the necessary information so that Hydro‑Québec can determine if you are eligible for a heat pump at no cost.

  2. Confirmation of your eligibility

    HYDRO‑QUÉBEC

    You'll receive an email or call confirming that you are eligible to receive a heat pump at no cost.

    After sending the email, Hydro‑Québec will call you to speak about the program. You can call Hydro‑Québec at any time at 1 833 396‑1888, option 7.

    What to do:

    Stay tuned. We will get in touch with you by email or phone.

    Heat pump installation by region by Hydro‑Québec

    We will only contact eligible households living in regions where the installation service is available.

  3. Work authorization

    To confirm that you authorize the work to be carried out, you must:

    • access the LogisVert Efficient Homes Program portal;
    • upload proof of ownership;
    • give your consent.

    What to do:

    Wait for a call from the installer to set a date for the initial visit.

  4. Work steps

    INSTALLER

    Feasibility visit

    • The installer will communicate with you to plan the initial visit.
    • During that visit, the installer will take any necessary measurements and assesses whether the work can be done.

    What to do:

    Remove anything from the wall where the heat pump will be installed to make it easier to take the measurements. Make sure that you are present during the visit.

    Confirmation of work feasibility

    The installer will contact you to inform you of the feasibility of the installation and the next steps.

    Important:

    Your municipality may require that you obtain approval or a permit.

    Installation of your heat pump

    The installer will install the heat pump and provide useful tips for operation and maintenance.

    What to do:

    Make sure you are home during the installation because the installer will give you tips for operation and maintenance.

  5. File closure and follow-up

    HYDRO‑QUÉBEC

    You'll receive:

    • an invoice with a balance of $0;
    • an email confirming that your file is closed;
    • a satisfaction survey to fill out.

For more information, consult the Participant’s Guide.

Consult the guide