Eligibility

Rate Flex G is for Rate G (base rate) customers able to shift nonessential electricity consumption to outside peak demand events or use less electricity during those events. To be eligible for this rate, you need to meet the following criteria:

  • Have a Rate G service contract and not be signed up for any rate options or the Demand Response program for business customers
  • Have a power demand of under 50 kW
  • Have a communicating meter
  • Have a Customer Space with a valid email address (for peak demand event notifications)
  • Not be served by an off-grid system
  • Not have canceled a Rate Flex G contract during the previous winter period

Gradual rollout

To provide optimum support to customers, dynamic pricing is being rolled out gradually. Our
Rate G customers were invited to sign up for one of our new offerings or stick with their current rate.

For winter 2019–2020, you may still sign up for the Winter Credit Option provided that the maximum number of participants has not been reached. Enrollment will be on a first-come, first-served basis. Please note, however, that it is no longer possible to sign up for Rate Flex G.

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Estimate savings and sign up

Log into your Customer Space to find out how much you could save and sign up for the Winter Credit Option or Rate Flex G.

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Rate Flex G conditions

To sign up for Rate Flex G, you must submit a request through your Customer Space at or contact Hydro‑Québec’s customer services by November 28 of the current year.

Eligibility

To be eligible for Rate Flex G, you need to meet the following conditions:

  • You must have a Rate G service contract with a maximum power demand of under 50 kW.
  • Metering must be done by a single communicating meter installed by Hydro‑Québec.
  • You must have created a Customer Space. For as long as you are signed up for this rate, you must provide a valid email address to which peak demand event notifications will be sent.
  • You must not have canceled a Rate Flex G contract during the previous winter period.
  • You must not be signed up for a Net Metering Option or the Winter Credit Option and must not be receiving financial assistance under the Demand Response program for business customers.
  • You must not be served by an off-grid system.

Peak demand events

Peak demand events can take place weekdays from December 1 to March 31, from 6 to 9 a.m. and from 4 to 8 p.m., excluding December 24, 25, 26 and 31, and January 1 and 2, as well as Good Friday and Easter Monday when they fall within the winter period.

  • Maximum number of events per day: 2 events
  • Minimum interval between 2 events: 7 hours
  • Duration of an event: 3 or 4 hours
  • Maximum total duration of events in the winter period: 100 hours

Peak demand event notifications

Hydro‑Québec will notify you by email, at the address provided in your Customer Space, no later than 5 p.m. the day before a peak demand event, indicating the event start and end times. It will also post all peak demand event notifications on its website, www.hydroquebec.com. Hydro‑Québec cannot be held responsible for nonreceipt of a notification due to the failure of systems or equipment belonging to you or your telecommunications provider.

Restrictions

Hydro‑Québec reserves the right to terminate your service contract at this rate if there are recurring problems in gathering hourly metering data.

Cancellation

You can cancel a Rate Flex G service contract at any time by calling Hydro‑Québec’s customer services. Your contract will then become subject to Rate G (base rate), if it is still eligible, or to any other rate for which it is eligible.

Under no circumstances shall the information provided here replace the Electricity Rates.

More information

To find out more about Rate Flex G, see Section 4 of Chapter 3 of the Electricity Rates [PDF - 4.83 MB], approved by the Régie de l’énergie.