It’s a way of rewarding you for helping spread out electricity demand during the winter period.
You’ll be notified about peak demand events by email and, if you wish, through our mobile app, no later than 5 p.m. the day before.
Compare the various offerings in your Customer Space to find out how much you could save and to sign up for the Winter Credit Option or Rate Flex D
What will you need?
Contract holder: Your most recent bill or your telephone number and the last three digits of your social insurance number.
Proxy holder or account manager: A recent bill of the account you manage.
To provide optimum support to customers, dynamic pricing is being rolled out gradually. Between now and November 20, 2020, certain customers will receive an email invitation to sign up. They will be given the option of choosing one of the two dynamic rate offerings or sticking with their current rate.
For winter 2020–2021, enrollments will be limited to a maximum of 60,000 residential and farm customers.
If you don’t receive an invitation, you can fill in a form to tell us you’re interested and we’ll let you know when you can sign up.
With these offerings, everyone is a winner. If you can reduce or shift electricity use at Hydro‑Québec’s request, you benefit, because your efforts translate into savings. Hydro‑Québec benefits because of the lower electricity demand during peak periods.
No. In contrast to our Canadian and American neighbors, the demand for electricity in Québec is very strongly influenced by the use of electric heating systems in most homes. As a result, demand is much higher in winter than in summer. Even if air-conditioning use were to increase in Québec, it’s unlikely that demand would reach peak levels requiring the implementation of dynamic pricing in summer.
No. It’s up to you whether to take advantage of dynamic rate offerings or not, and you can cancel anytime.
We’ve chosen to roll out our dynamic rate offerings gradually, and therefore to limit the number of participants, so that we can provide optimal customer support. We’ll take participants’ feedback into account as we roll out dynamic pricing on a larger scale. Eventually, dynamic pricing will be available to all customers, who will be able to opt in if they wish, subject to eligibility criteria.
No. You can sign up only after receiving an email invitation during the sign-up period in fall 2020.
No. If you don’t receive an email invitation in fall 2020, you’ll have to wait for another phase of the rollout for an opportunity to sign up for one of the two rate offerings. But you can fill in a form to let us know you’re interested and we’ll tell you when you can sign up.
Peak demand events can take place from December 1 to March 31, from 6 to 9 a.m. and from 4 to 8 p.m. There may be 25 to 33 events per winter, at most, for a maximum of 100 hours in all.
There is no pre-established threshold, but the temperature is an important factor.
Peak demand events are scheduled when we anticipate high demand for electricity in Québec in winter. That’s the main consideration. It’s true that on cold days everyone uses a lot of energy at the same time, so the temperature has an impact on demand forecasts. However, demand isn’t always the same for a given temperature. For example, if it is -10°C for several days in a row, demand for electricity will be greater on the last day than on the first.
Other factors that affect the forecasted demand have to do with operating constraints related to electricity supply as well as power transmission and distribution. To manage power demand, Hydro-Québec diligently applies all the means at its disposal, including dynamic pricing.
By targeting fewer hours (maximum of 100 per winter), we can offer a more significant price difference between peak periods and off-peak periods, which optimizes your savings potential.
A time period during which Hydro‑Québec has determined that electricity demand will be very high. There may be 25 to 33 events per winter, at most, for a maximum of 100 hours in all.
Period from December 1 through March 31 of the next year, inclusive.
Period from April 1 through November 30, inclusive.