Search
Log-in
Residential
  • Dislay menuCustomer Space
  • Dislay menuEnergy Wise
  • Safety advice
  • Business
  • About
  • All sites
  • News
  • Contact us
  • Power outages
  • Français
Close submenuCustomer Space
  • Manage my account
  • Dislay menuAccount and billing
  • Dislay menuRates
  • Dislay menuPayment
  • Dislay menuMy electricity use
  • Dislay menuMoving
  • Request for work
  • Business
  • About
  • All sites
  • News
  • Contact us
  • Power outages
  • Français
Close submenuAccount and billing
  • Rates and rate options
  • Multiple account search tool
  • Account manager
  • Proxy or consent to disclosure
  • Meters and meter-reading
  • Understanding your bill
  • Business
  • About
  • All sites
  • News
  • Contact us
  • Power outages
  • Français
Close submenuRates
  • Rates and rate options
  • Glossary
  • Helping you understand your electricity rate
  • Understanding power and power demand
  • Service charges
  • Deposit and payment guarantee
  • Comparison of electricity prices
  • Business
  • About
  • All sites
  • News
  • Contact us
  • Power outages
  • Français
Close submenuPayment
  • Paying your bill
  • Pre authorized debit
  • Online payment
  • Options in case of payment difficulties
  • Enter into a payment arrangement
  • Confirm your payment
  • Business
  • About
  • All sites
  • News
  • Contact us
  • Power outages
  • Français
Close submenuMy electricity use
  • Energy Performance Indicator
  • Factors that influence consumption
  • Breakdown of a household’s electricity use
  • Tools to calculate consumption
  • What you may not know about your electric devices
  • Business
  • About
  • All sites
  • News
  • Contact us
  • Power outages
  • Français
Close submenuMoving
  • Change address
  • Add address
  • Remove address
  • Become a customer
  • Estimate a home’s electricity costs
  • Successful move
  • Remove or add a contract holder
  • Manage rental
  • Business
  • About
  • All sites
  • News
  • Contact us
  • Power outages
  • Français
Close submenuEnergy Wise
  • Why be energy wise?
  • Smart thermostats for $0
  • Dislay menuOffers to save this winter
  • Dislay menuFinancial assistance programs
  • Dislay menuEnergy efficiency tips
  • Business
  • About
  • All sites
  • News
  • Contact us
  • Power outages
  • Français
Close submenuOffers to save this winter
  • Rate Flex D
  • Hilo smart home service
  • Collective contribution – Overall results
  • Business
  • About
  • All sites
  • News
  • Contact us
  • Power outages
  • Français
Close submenuFinancial assistance programs
  • LogisVert Efficient Homes Program
  • Dual energy (electricity and natural gas)
  • Other offers and tax credits
  • Business
  • About
  • All sites
  • News
  • Contact us
  • Power outages
  • Français
Close submenuEnergy efficiency tips
  • Heating and air conditioning
  • Hot water
  • Household appliances
  • Electronics
  • Lighting
  • Pools and spas
  • Building and renovating
  • Business
  • About
  • All sites
  • News
  • Contact us
  • Power outages
  • Français
  • Skip to content
  • Skip to the footer's menu
  • All sites
  • News
  • Contact us
  • Power outages
  • Français
  • Log in
Hydro-Quebec
  • Residential
  • Business
  • About Us

For an alternative version of the menu below, you can access the sitemap.

  • Display Menu
  • Manage my account
  • Customer Space
    • Manage my account

      Take advantage of our online
      services

      • See your balance, due date and payment history for all your accounts.
      • Report a change of address online.
      • Update your communication preferences.
      • Use our tools to understand your electricity use.

      …and more!

      • Log in
      • Create my Customer Space Click to obtain more informations about your customer space

      What will you need?
      Contract holder: Your most recent bill.
      Proxy holder or account manager: A recent bill of the account you manage.

    • Account and billing
      • Rates and rate options
      • Multiple account search tool
      • Account manager
      • Proxy or consent to disclosure
      • Meters and meter-reading
      • Understanding your bill

        What’s a kilowatthour?

    • Rates
      • Rates and rate options
      • Glossary
      • Helping you understand your electricity rate
      • Understanding power and power demand
      • Service charges
      • Deposit and payment guarantee
      • Comparison of electricity prices
    • Payment
      • Paying your bill
      • Pre authorized debit
      • Online payment
      • Options in case of payment difficulties
      • Enter into a payment arrangement
      • Confirm your payment
    • My electricity use
      • Energy Performance Indicator
      • Factors that influence consumption
      • Breakdown of a household’s electricity use
      • Tools to calculate consumption
      • What you may not know about your electric devices
    • Moving
      • Change address
      • Add address
      • Remove address
      • Become a customer
      • Estimate a home’s electricity costs
      • Successful move
      • Remove or add a contract holder
      • Manage rental
    • Request for work
  • Energy Wise
    • Why be energy wise?
    • Smart thermostats for $0
    • Offers to save this winter
      • Rate Flex D
      • Hilo smart home service
      • Collective contribution – Overall results
    • Financial assistance programs
      • LogisVert Efficient Homes Program
      • Dual energy (electricity and natural gas)
      • Other offers and tax credits
    • Energy efficiency tips
      • Heating and air conditioning
      • Hot water
      • Household appliances
      • Electronics
      • Lighting
      • Pools and spas
      • Building and renovating
  • Safety advice
Residential 

Customer Space

Your Customer Space is an essential tool—and the easiest way—to understand your electricity consumption and manage your account.

Create my Customer Space

I already have a Customer Space. Log‑in

Over 20 services in your Customer Space

Track your electricity use daily

Use the energy performance indicator to understand and to analyze your electricity use and implement an action plan to help you use electricity more wisely.

Manage your account smoothly

Notify us of a move, consult your bills, manage your payments—these, and many other things, can all be done easily in your Customer Space, and at your convenience. You can also chat with a customer services representative if necessary.

And many other services!

Change your address in your Customer Space and save $25

Log in

Services by category

  • Account and billing

  • Payment

  • My electricity use

  • Moving

  • Requests for work

  • Rates

Mobile app

You can also download the free mobile app today to access your Customer Space, manage your account and track your electricity use, outages and service restoration times.

Download from the App Store This link will redirect you to an external site. Available on Google Play This link will redirect you to an external site.

Important links

  • Link to main sections
    • Residential
    • Business
  • Link to some of our sites
    • About
    • Energy Wise
    • Security advice
    • Newsroom
    • Contact us
    • Power outages
    • Careers*
    • Our sites
  • Newsletters
  • Follow us
    • Facebook This link will redirect you to an external site.
    • Bluesky
    • X (Twitter) This link will redirect you to an external site.
    • LinkedIn This link will redirect you to an external site.
    • YouTube This link will redirect you to an external site.
    • Instagram This link will redirect you to an external site.
    • TikTok This link will redirect you to an external site.
  • Apps
    • Apple StoreThis link will redirect you to an external site.
    • Google StoreThis link will redirect you to an external site.
  • Site map
  • Terms and confidentiality
  • Manage cookies
  • Accessibility
  • Netiquette
  • Request for access and Privacy

© Hydro-Québec, 1996–2025. All rights reserved. * Website in French only | Who can consult this pageThis link will open a new window. This link will redirect you to an external site.