Online, by mail, at the bank—check out the possibilities. But don’t forget to take processing time into account, your payment is considered made on the date on which it is received by Hydro‑Québec or by one of the authorized agents.
Payment through a third party must be made by one of the following methods and must not give rise to any expense for Hydro‑Québec.
Log into your Customer Space to pay your bill without transaction fees.
If you don’t already have a Customer Space, now’s the time to create it!
You can also pay your bill using epost™ or on your credit union or bank’s Web site.
You can pay your bill at your bank or credit union or at an ATM.
Send us a cheque or money order in the reply envelope that comes with your bill. Don’t forget to allow enough mailing time. If you use another envelope, please address it to:
Hydro‑Québec
C. P. 11022, succ. Centre-ville
Montréal (Québec) H3C 4V6
If you’re having trouble paying your bill, look into a payment arrangement with Hydro‑Québec.
See the possible payment arrangements
Confirm that you have paid your bill or the amount indicated on the notice of interruption.
Hydro‑Québec doesn’t accept credit card payments because credit card issuers charge interchange fees. Those fees affect the prices customers pay. For Hydro‑Québec, with four and half million customers, those fees could be very high. They would have an impact on electricity rates and would therefore be divided up among all customers.
Make managing your account even easier by using all three services: Online Billing, Pre-authorized Debit and the Equalized Payments Plan.
