The sooner you act, the more options you’ll have to avoid having your service cut off.

The table below describes a number of possible scenarios and the options available to you. Find one that applies to you to determine how long you have before your options change.

As a courtesy, our customer service team may contact you if you have an outstanding balance. Our representatives will first identify themselves and then confirm your identity to access your customer file and suggest a payment arrangement. If you wish to make sure that you are talking with a representative from Hydro‑Québec, please hang up and call customer services directly.