Receipt of the bill
We send you a bill every two months, or every month if you have signed up for the Equalized Payments Plan. You have 21 days from the billing date to pay your bill in full.
Your options before the due date (21 days)
If you can’t pay your bill, you can make a payment arrangement right away, in order to prevent collection procedures from starting after the due date.
With the payment arrangement, you can spread out the payment of the amount owed over several installments, up until your next bill. The arrangement may also, in certain cases, span over a longer period of time. The sooner you pay off the amount owed, the lower the administration charges.
In most cases, payment arrangements can be made online, right from your Customer Space.
Tip
Heating during the winter can translate into unusually high bills. To avoid hefty winter bills, sign up for the Equalized Payments Plan (EPP) and pay the same amount every month, winter and summer alike!
Bill overdue
If the bill hasn’t been paid within 21 days of the billing date, collection procedures will be initiated, and administration fees of 1.2% per month (or 14.4% per year) will be added to the amount owed. You will receive a late payment notice in the following few days.
Your options after 21 days
If you can’t pay your bill, it is not too late to make a payment arrangement to spread out the payment of the amount owed over several installments up until your next bill. The arrangement may also, in certain cases, span over a longer period of time. The sooner you pay off the amount owed, the lower the administration charges.
In most cases, payment arrangements can be made online, right from your Customer Space.
Tip
If you keep missing your bill due dates simply because you tend to forget to pay and you’re already signed up for Online Billing, sign up to receive our reminder e-mails. Even better: sign up for Pre-authorized Debit, and you won’t ever have to think about it again!
Late payment notice
If you haven’t paid the amount owed before the due date, you will receive a late payment notice in the following few days. You will then have at least 16 days from the date of the notice to pay the amount due or make a payment arrangement before you receive a notice of interruption.
If your household is considered a low-income household, contact our customer services. We can make a payment arrangement with more manageable installments. If you’ve already had a personalized payment arrangement, you can renew it online in your Customer Space.
Your options before receiving a notice of interruption
Even if you receive a late payment notice, it is not too late to make a payment arrangement. Collection procedures will be suspended once we’ve reached an arrangement.
The sooner you pay off the amount owed, the lower the administration charges. Have you paid the amount due? Confirm your payment right away.
Tip
If you keep missing your bill due dates simply because you tend to forget to pay and you’re already signed up for Online Billing, sign up to receive our reminder e-mails. Even better: sign up for Pre-authorized Debit, and you won’t ever have to think about it again!
Notice of interruption
If you don’t pay the amount due or make a payment arrangement after receiving a late payment notice, you will be sent a notice of interruption. This notice is to inform you that electricity service to your address will be cut off within a minimum of nine (9) days from the date of the notice of interruption, unless you have paid the amount due immediately or come to a payment arrangement.
If you are a low-income household, contact our customer services. We can make an arrangement with more manageable installments. If you’ve already had a personalized payment arrangement, you can renew it online in your Customer Space.
Your last option before service interruption
If you cannot pay your bill, this is your last option before the problems and potential charges brought about by service interruption: you must contact customer services or use your Customer Space as soon as possible to make a payment arrangement. Note that you may have to make a first payment representing part of the amount due immediately after the arrangement takes effect.
- Montréal: 514-385‑7252
- Elsewhere: 1-888-385‑7252
If you are able to pay the entire amount specified in the notice of interruption, do so through your financial institution and then confirm your payment right away in order to suspend service interruption procedures.
Automated call that annouces the interruption
If you don’t pay the amount due or make a payment arrangement after receiving a notice of interruption, this call is to inform you that electricity service to your address will be cut off after a minimum of forty-eight hours (48), unless you have paid the amount due immediately or come to a payment arrangement.
If you are a low-income household, contact our customer services. We can come to a payment arrangement with more manageable installments. If you’ve already had a personalized payment arrangement, you can renew it online in your Customer Space.
Your last option before service interruption
If you cannot pay your bill, this is your last option before the problems and potential charges for work brought about by service interruption: you must enter into a payment arrangement as soon as possible, either through your Customer Space or by contacting Customer services. Note that you may have to make a first payment representing part of the amount due immediately after the arrangement takes effect.
- Montréal: 514-385‑7252
- Elsewhere: 1-888-385‑7252
If you are able to pay the entire amount specified in the notice of interruption, do so through your financial institution and then confirm your payment right away in order to suspend service interruption procedures.
Service interruption
Service interruption will occur if you do not take action (i.e. don’t pay the total amount of the bill or make a payment arrangement) after receiving a bill, a late payment notice, and a notice of interruption. By now, at least 45 days have elapsed since the bill was first issued.
If you are a low-income household, contact our customer services. We can come to an arrangement that suits your circumstances.
During a heat wave, Hydro-Québec can restore electricity service to your residence at your request. To make a request to have service restored, call us at 1 888 385‑7252. Once the heat wave is over, your service will be interrupted once again and you will have to settle your account to have service restored again.
If your service is cut off
Once your service has been cut off, you may not request reconnection before paying the full amount specified in the notice of interruption you received. In this situation, you may not make a payment arrangement.
Depending on the case, all applicable charges for work resulting from the interruption will be added to your next bill.
You must make the payment through your financial institution, then confirm the payment with us in order to have your service reconnected.
Service reconnection
To request service reconnection, you must first pay the full amount specified in the notice of interruption you received and promptly confirm that you have paid.
If you are a low-income household, contact our customer services. We can come to an arrangement that suits your circumstances.
How to request service reconnection
Once the amount has been paid, you can contact customer services online or by phone to confirm payment. Service will be restored in the following hours, or by 6 p.m. the next business day at the latest. Depending on the case, a charge for work and administration fees may be added to your next bill.
Confirm payment online
Confirm payment by phone:
- Montréal: 514 385‑7252
- Elsewhere: 1 888 385‑7252
Our interactive voice response system is available 24/7
