Payment Arrangement
On a tight budget? You can enter into a payment arrangement with us.
Enter into a payment arrangement
Log into your Customer Space to enter into a payment arrangement.
If you don’t already have a Customer Space, now’s the time to create it!
- Log in
- Create My Customer Space
Click for more information on the Customer Space
What will you need?
- Contract holder: Your most recent bill.
- Proxy holder or account manager: A recent bill of the account you manage.
Why enter into a payment arrangement?
If you think you might not be able to pay your bill on time, don’t wait. Enter into a payment arrangement through your Customer Space or get in touch with us to keep your file in good standing. If collection procedures are already under way, they will be suspended once we’ve reached an agreement.
Spread your payment over several installments
A payment arrangement helps you spread your annual electricity bill over several installments. This agreement can also include an estimation of your electricity consumption for the duration of the agreement. Watch the video to learn more.
Video: Payment arrangement with consumption estimate
Have you been offered a payment arrangement that includes a consumption estimate for the period in question? How does this work? What is the estimate based on? Check out this video to get answers to these questions.
E-mail reminders
Once you’ve entered into a payment arrangement and if you signed up for a payment reminder, you’ll receive an email whenever it’s time to pay an installment.
Eligibility for an online payment arrangement
To be eligible for an online payment arrangement, you need to meet certain criteria. If your household is considered low-income and you have already had a personalized payment arrangement, you can renew it online.
Are you eligible?
You’re eligible for an online payment arrangement if:
- You don’t already have an arrangement.
- You have paid all installments on time for all your arrangements since January of this year, if applicable.
- You aren’t on the Equalized Payments Plan.
Is your household considered low-income?
Call customer services to reach a personalized payment arrangement, with more manageable installments, at one of these numbers:
- YouMontréal: 514-385‑7252
- Elsewhere: 1-888-385‑7252
If you’ve already had a personalized payment arrangement, you can renew it online in your Customer Space.