Confirm a payment
Tell us you’ve made a payment with just a few clicks.
Confirm a payment
Log into your Customer Space to let us know you’ve made a payment.
If you don’t already have a Customer Space, now’s the time to create it!
- Log in
- Create My Customer Space
Click for more information on the Customer Space
What will you need?
- Contract holder: Your most recent bill.
- Proxy holder or account manager: A recent bill of the account you manage.
When is your bill considered to be paid?
We consider your bill paid on the date on which your payment is received by Hydro‑Québec or by one of the authorized agents. Depending on your method of payment, this may take a few business days after you’ve confirmed a payment. There are administration charges for any payment received after the due date.
Have you received a disconnection notice?
Within a maximum of eight (8) days, you need to confirm that you’ve paid the full amount shown on the disconnection notice.
If you have a communicating meter, you can confirm your payment online.
If you don’t have a communicating meter, please call one of these numbers:
- Montréal: 514-385‑7252
- Elsewhere: 1-888-385‑7252
However, if you’re not able to make a payment because of your financial situation, you may choose to enter into a payment arrangement.
Either disconnection procedures will be suspended or your service will be restored by 6:00 p.m. the next business day.
- Banque Canadienne Impériale de Commerce (CIBC)
- Banque de Montréal (BMO)
- Banque Laurentienne du Canada
- Banque Nationale
- Banque Royale du Canada (RBC)
- Banque de la Nouvelle-Écosse (Banque Scotia)
- Banque Toronto-Dominion (TD-Canada Trust)
- Fédération des Caisses Desjardins du Québec