• Skip to content
  • Skip to the footer's menu
  • All sites
  • News
  • Contact us
  • Power outages
  • Français
  • Log-in
Hydro-Quebec
  • Residential
  • Business
  • About Us

For an alternative version of the menu below, you can access the sitemap.

  • Display Menu
  • Manage my account
  • Customer Space
    • Manage my account

      Take advantage of our online
      services

      • See your balance, due date and payment history for all your accounts.
      • Report a change of address online.
      • Update your communication preferences.
      • Use our tools to understand your electricity use.

      …and more!

      • Log in
      • Create my Customer Space Click to obtain more informations about your customer space

      What will you need?
      Contract holder: Your most recent bill.
      Proxy holder or account manager: A recent bill of the account you manage.

    • Account and billing
      • Online billing
      • Billing payment history
      • Equalized payments plan
      • Multiple account search tool
      • Account manager
      • Proxy or consent to disclosure
      • Meters and meter-reading
      • Understanding your bill

        What’s a kilowatthour?

    • Rates
      • Base rates
      • Other rates
      • Rate options
      • Glossary
      • Helping you understand your electricity rate
      • Understanding power and power demand
      • Service charges
      • Deposit and payment guarantee
      • Comparison of electricity prices
    • Payment
      • Paying your bill
      • Pre authorized debit
      • Online payment
      • Options in case of payment difficulties
      • Confirm your payment
    • About my electricity use
      • My consumption profile

        New! Your consumption, by the hour.

      • Dare to compare
      • Home diagnostic
      • Factors that influence consumption
      • Breakdown of a household’s electricity use
      • Tools to calculate consumption
      • What you may not know about your electric devices
    • Moving
      • Change address
      • Add address
      • Remove address
      • Become a customer
      • Estimate a home’s electricity costs
      • Successful move
      • Remove or add a contract holder
      • Manage rental
    • Request for work
  • Energy Wise
    • Windows, heating and air conditioning
      • Tips on heating
      • Tips on air-conditioning
      • ENERGY STAR® certified windows (product data sheet)
      • Electronic thermostats (product data sheet)
      • Geothermal systems (product data sheet)
      • How to apply caulking
    • Hot water
      • Tips on heating water
      • ECOPEAK® water heaters (product data sheet)
      • Water- and energy-saving products (product data sheet)
      • Drain water heat recovery systems (product data sheet)
      • How to repair a leaky faucet
      • How to check water flow rate
      • How to install a showerhead
    • Household appliances
      • Tips on household appliances
      • Household appliances (product data sheet)
      • How to turn off your fridge’s ice maker
    • Electronics
      • Tips on home electronics
      • Standby power consumption (product data sheet)
      • Game consoles (product data sheet)
      • Smart power bars (product data sheet)
      • ENERGY STAR® certified TVs (product data sheet)
      • How to choose an energy-efficient TV
      • How to activate a computer’s standby mode
    • Lighting
      • Tips on lighting
      • LED bulbs (product data sheet)
      • LED holiday lights (product data sheet)
      • How to choose LED bulbs
      • How to create your mood
    • Pools and spas
      • Tips on pools and spas
      • Heat pumps (product data sheet)
      • Solar pool covers (product data sheet)
      • Efficient pool pumps (product data sheet)
      • Pool filter timers (product data sheet)
    • Promotional offers
      • Hydro-Québec offers
      • Retail promotions
      • Other offers and tax credits
    • Building and renovating
      • Tips - Thermal insulation
  • Safety advice

Customer Space

The Customer Space is an essential tool to manage your accounts and understand your electricity consumption. Create yours today and you’ll have access to over 20 online services.

New: You can designate an authorized person to obtain information about your account (consent) or act on your behalf (proxy) in your Customer Space!

Take advantage of our online services

Log in to your Customer Space to pay your electricity bill without transaction fees. Don’t have a Customer Space yet? Now’s the time to create one!

  • Log in
  • Create My Customer Space* Click for more information on the Customer Space

    What will you need?

    • Contract holder: Your most recent bill.
    • Proxy holder or account manager: A recent bill of the account you manage.

Video: Your Customer Space

The Customer Space is an essential tool for managing your accounts and understanding your electricity consumption. It is a secure, easy-to-use way to access, in just a few clicks, more than 20 online services. For each of your accounts, you can view your account summary, your bill and payment history, your hourly electricity consumption and much more.

Duration: 1 minute 9 seconds
  • Account and billing

    • Take advantage of Online Billing, the Equalized Payments Plan and Pre-authorized Debit
    • Designate an authorized person or add an account
    • Find an old bill
    • Manage my rental units
  • Rates

    • Electricity rates for residential customers
    • Service charges
    • Comparison of electricity prices
  • Payment

    • Online or another way
    • Sign up for Pre-authorized Debit
    • Enter into a payment arrangement
    • Confirm a payment
  • About my electricity use

    • See my consumption as a graph
    • Calculate the electricity used by various electrical appliances
    • What impacts my electricity bill?
    • Dare to Compare
  • Moving

    • Report a change of address  
    • Add or delete an address
    • Estimate electricity costs at another address
    • Become a customer
  • Request for work

    • Track a request for work

Hydro-Québec app

Manage your account, view your electricity use and track outages.

  • Télécharger dans l'App Store sur iTunes.
  • Appli Android sur Google Play.

Important links

  • Link to main sections
    • Residential
    • Business
  • Link to some of our sites
    • 75 years
    • About
    • Energy Wise
    • Security advice
    • Newsroom
    • Contact us
    • Power outages
    • Jobs*
    • Our sites
  • Follow us
    • Linkedin
    • Youtube
    • Facebook
    • Instagram
    • Twitter
      • @hydroquebec Follow us to learn more about company news.
      • @hydro_customer Questions about your bill, electricity use or our services?
  • Apps
    • Apple Store
    • Google Store
  • Voice Assistants
  • Home
  • Site map
  • Terms and confidentiality
  • Accessibility
  • Netiquette
  • Access act

© Hydro-Québec, 1996-2021. All rights reserved. * Web site in French only