Equalized Payments Plan (EPP)
Avoid surprises by paying the same amount year-round!
Sign up for the Equalized Payments Plan (EPP)
Log into your Customer Space to sign up for the EPP.
If you don’t already have a Customer Space, now’s the time to create it!
- Log in
- Create My Customer Space
Click for more information on the Customer Space
What will you need?
- Contract holder: Your most recent bill.
- Proxy holder or account manager: A recent bill of the account you manage.
Enjoy the many benefits of the EPP.
Pay the same amount each month.
Twelve equal payments, one less thing to think about! The EPP makes budgeting easier.
Receive an email alert.
Sign up to receive an EPP email alert and be notified when your consumption is different than expected. That way, you won’t be in for any surprises!
Change your monthly installment yourself.
With the EPP tracking tool, you can monitor your electricity use and adjust your monthly installment to better reflect your reality.
No administration charges or interest.
Spread out your annual electricity cost over 12 equal payments. No administration charges or interest will be applied.
How does the Equalized Payments Plan work?
Video: The Equalized Payments Plan (EPP), the Annual Review and the EPP Tracking Tool
What’s your monthly installment based on? Why does it have to be adjusted? How do you use the EPP tracking tool? This video answers those questions.
Pay the same amount each month.
We estimate your annual electricity cost and spread it over 12 equal monthly installments to make budgeting easier.
We estimate your annual electricity cost.
If you have a consumption history of about 11 consecutive months at the same address, we estimate your annual electricity cost based on the mean temperatures in your region as well as your consumption habits and history.
If your home is a new building and does not yet have a consumption history, we estimate the electricity consumption for the first year based on the capacity of your electrical installation. Since your actual consumption can differ from the estimate during this period, sign up for the email alert and be notified if it does. You can then adjust your monthly installment using the EPP tracking tool.
Your monthly installment is reviewed annually.
Your monthly installment is revised every year based on your actual electricity use over the previous 12 months. Your annual electricity cost may be determined to be lower or higher than anticipated.
If it’s lower, you’ll receive a credit that will be applied to future bills.
If it’s higher, the EPP balance due is spread out over the next 12 monthly installments. To avoid having an EPP balance to pay at annual review time, you can change your monthly installment to reflect your actual electricity use anytime during the year from your Customer Space.
You can make things even simpler by signing up to receive an email alert if your consumption is different than expected.
The EPP isn’t a lifelong commitment.
You can cancel the EPP at any time by going to your Customer Space or contacting customer services.
Start with nothing, end with nothing
To sign up for the EPP, your balance must be $0. In other words, you have to pay your last electricity bill in full. When you cancel the EPP, you have to pay off your balance in full on the due date of your next bill.
Equalized Payments Plan terms of service
Your monthly installment
If you have a consumption history of about 11 consecutive months at the same address, we base your monthly installment on:
- Electricity consumption at your service address
- Temperatures recorded in your region in recent years
- Your electricity use habits
If your home is a new building and does not yet have a consumption history, we estimate the electricity consumption for the first year based on the capacity of your electrical installation.
Annual review
The annual review is done to determine your EPP balance. It finds any difference between the cost of the electricity you have used during the period covered and the total amount you were billed for. After the review, a bill is issued to even up your account.
If you’ve used more electricity than you’ve been billed for, you’ll have a balance payable. That balance will be spread over the next 12 monthly installments, or you can choose to pay it in full.
If you’ve used less electricity than you’ve been billed for, you’ll have a credit. That amount will be deducted from your next bill or bills.
The annual review is also used to determine the amount of your monthly installments for the next 12 months.
Changes to monthly installments
If you have a Customer Space on our website, you can track your actual electricity use and adjust your monthly installments based on it. That way, you can avoid having a balance to pay following your annual review.
Sign up to receive an EPP email alert and be notified when your consumption is different than expected. That way, you won’t be in for any surprises!
Cancellation
The Equalized Payments Plan will be canceled any time you ask or when your contract ends. Hydro-Québec may cancel the plan if you miss more than one installment. You’ll have to pay any outstanding balance on the due date of your next bill.
All about your bill
Even simpler: Choose all three!
Make managing your account even easier by using all three services: Online Billing, Pre-authorized Debit and the Equalized Payments Plan (EPP).