Equalized Payments Plan (EPP)
Avoid unpleasant surprises—pay the same amount all year round!
Avoid unpleasant surprises—pay the same amount all year round!
Log into your Customer Space to sign up for the EPP.
If you don’t already have a Customer Space, now’s the time to create it!
We estimate your annual electricity cost and spread it out over 12 equal monthly installments. Your budget will be easier to manage.
Your estimated annual electricity cost is based on your consumption history, as well as the mean temperatures in your region. So that we can make a reasonable estimate, you have to have lived at the same address for about 11 consecutive months.
What’s your monthly installment based on? Why does it have to be adjusted? How do you use the EPP tracking tool? This video answers those questions.
Your monthly installment is reviewed each year, based on your actual electricity use over the past 12 months. So after the review, your annual electricity cost may turn out to be higher or lower than anticipated. If it is higher, the EPP balance is spread out over the following monthly installments. But you can change your monthly installment to reflect your electricity use anytime from your Customer Space. That way you can avoid having an EPP balance to pay at annual review time.
You can also sign up to receive an e-mail alert if your consumption is different than expected.
The EPP will automatically end at any time when you so request or when your contract ends. You can also cancel the EPP from your Customer Space.
To sign up for the EPP, your balance has to be $0. In other words, you have to pay your last electricity bill in full. Then, when you cancel the EPP, you have to pay off your balance in full on the due date of your next bill.
Hydro‑Québec establishes your monthly installment based on the following factors:
You must have a consumption history of about 11 consecutive months at the same service address so we can make a reasonable estimate of your monthly installment.
The annual review is done to determine your EPP balance, i.e. whether there is a difference between the cost of the electricity you have used during the period covered and the total amount you were billed for. When the review has been done, a bill is issued to even up your account.
If you’ve used more electricity than you’ve been billed for, you’ll have a balance payable. This balance will be spread over the following 12 monthly installments, or you may choose to pay it in full.
If you’ve used less electricity than you’ve been billed for, you’ll have a credit. The amount will automatically be deducted from your next bill(s).
The annual review is also used to determine the amount of your monthly installments for the next 12 months.
If you have a Customer Space on our Web site, you can track your consumption and adjust your monthly installments based on your actual consumption. You could avoid having a balance to pay following your annual review.
You can also sign up to receive e-mail notifications if your consumption is significantly different than expected.
The Equalized Payments Plan will be cancelled at any time you so request or when your contract ends, and Hydro‑Québec may terminate the service if you miss more than one installment. Any outstanding balance then becomes payable on the due date of your next bill.
Make managing your account even easier by using all three services: Online Billing, Pre-authorized Debit and the Equalized Payments Plan (EPP).