Payment Arrangement
On a tight budget? You can enter into a payment arrangement with us.
Enter into a payment arrangement
Log into your Customer Space to enter into a payment arrangement.
If you don’t already have a Customer Space, now’s the time to create it!
- Log in
- Create My Customer Space
Click for more information on the Customer Space
What will you need?
Contract holder: Your most recent bill or your telephone number and the last three digits of your social insurance number.
Proxy holder or account manager: A recent bill of the account you manage.
Why enter into a payment arrangement?
If you think you might not be able to pay your bill on time, don’t wait. Get in touch with us about entering into a payment arrangement to keep your file in good standing. If collection procedures have already been started, they will be suspended once we’ve reached an agreement.
E-mail reminders
Once you’ve entered into a payment arrangement, you’ll receive an e-mail reminder whenever it’s time to pay an installment.
Eligibility for an online payment arrangement
You’re eligible for an online payment arrangement if:
- You don’t already have an arrangement.
- You have paid all installments on time for all your arrangements since January of this year.
- You haven’t received a disconnection notice within the last 45 days.
- You aren’t on the Equalized Payments Plan.
Enter into a payment arrangement
If you aren’t eligible for an online payment arrangement, call customer services to reach a personalized arrangement at one of these numbers:
Montréal: 514-385‑7252
Elsewhere: 1-888-385‑7252