Important
Notice

Because of the high volume of requests for financial assistance, the processing period may be extended by several weeks.

A heat pump is an efficient electrical device that cools and heats your home. The right model will regulate the temperature year-round and help you achieve substantial savings on your electricity bill!

The right model will regulate the temperature, no matter the season, and help you achieve substantial savings on your electricity bill!

Contact us

1 833 396-1888

info@thermopompeefficace.ca.

IMPORTANT: It will take 10 to 12 weeks to process the applications.

Frequently asked questions

What details should appear on the proof of purchase and installation of my new heat pump?

The following details must appear on the proof of purchase and installation of your new heat pump:

  • address at which the eligible heat pump was installed
  • customer name
  • supplier or contractor name
  • RBQ licence of the contractor that installed the heat pump
  • installation date
  • description of the product and eligible work
  • AHRI no.
  • cost of the work

Contracts and tenders will not be considered in the financial assistance application review process.

Can I receive financial assistance to install a heat pump in a new home?

Absolutely. The financial assistance granted under the Efficient Heat Pump Program is also available to owners of newly built homes.

Can I receive financial assistance for a heat pump that is eligible under more than one program?

No. You cannot receive financial assistance from more than one program administered by Hydro‑Québec or the Québec government for the same heat pump. However, you may apply to other programs administered by Hydro‑Québec or the Québec government for other eligible home measures.

Am I eligible for the program if my heat pump is combined with a fuel-fired heating system?

You may be eligible to receive financial assistance for different home measures.

Hydro‑Québec grants financial assistance for the installation of eligible heat pumps, and there are no restrictions regarding the type of energy or equipment used for heating prior to the work.

In addition, the Ministère de l’Énergie et des Ressources naturelles du Québec offers financial assistance to replace an oil or propane central heating system with one powered by a renewable energy as part of its Chauffez vert program.

Am I eligible for the program if I install a heat pump to replace my fuel-fired heating system?

Yes. You may install a new eligible heat pump to replace a fuel-fired system. The heat pump must be powered by electricity or a combination of renewable energies.

If you meet all the criteria, you may apply for financial assistance under the Efficient Heat Pump Program to install an eligible heat pump. You may also be eligible for financial assistance under the Chauffez vert program of the Ministère de l’Énergie et des Ressources naturelles du Québec to replace an oil or propane central heating system with one powered by a renewable energy.

Could a Hydro-Québec representative come to my home to inspect the installation?

Yes. When you apply for financial assistance, you consent to a heat pump installation inspection, which may occur at any time as of the date at which your application for financial assistance is received and in the twelve months following the payment of the financial assistance.

Why do I have to provide my social insurance number (SIN) or Québec enterprise number (NEQ)?

Hydro-Québec must issue a Relevé 27 — Paiements du gouvernement to all individuals who meet the criteria listed below and to whom financial assistance was granted.

A Relevé 27 is issued when:

  • the owner is a company (all types of dwellings); or
  • an individual provides a mailing address that is different from the address of the home; or
  • the home is a:
    • duplex
    • triplex
    • apartment building

In such cases, an NEQ, QST number or SIN is required to receive the financial assistance.

When their eligibility is confirmed, individuals who applied for financial assistance without providing an NEQ or QST number will receive an email with instructions on how to submit their SIN.

Can I participate in the Efficient Heat Pump Program more than once?

Yes. You can participate more than once.

Contact us

Should you have any questions about the Efficient Heat Pump Program, please call customer support at 1 833 396-1888 or send an email to info@thermopompeefficace.ca.

IMPORTANT: It will take 10 to 12 weeks to process the applications.