Understanding your standard bill
Select the rate for which you would like to view an example of a bill.
Rate D
Every bill is different. That’s because the total amount due depends on how much electricity you’ve actually used.
Click on the number corresponding to the section for which you want more information.
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Reference numbers
- Account No.: Needed when you pay the bill.
- Bill No.: Every bill has a different number. It may be useful if you contact us about the bill.
- Customer No.: Use this number to identify yourself when you contact us.
You will also need your customer number and a bill number to create your Customer Space.
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Account summary
Transactions since your last bill: amount of last bill, payments made, credits and amount due.
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Useful information
Message of general interest or information about our services.
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Summary of this bill
Electricity costs, taxes, charges (if any) and amount of bill.
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Customer services
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Payment stub
Total amount due and due date.
Return the stub with your payment if you pay by mail. -
Your billing address
- Identification: Account holder, either a person or company.
- Address: Address where your bill is sent.
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Reference numbers
- Account No.: Needed when you pay the bill.
- Bill No.: Every bill has a different number. It may be useful if you contact us about the bill.
- Customer No.: Use this number to identify yourself when you contact us.
You will also need your customer number and a bill number to create your Customer Space.
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Details of service address and contract number
Service address, contract holder and contract number.
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Details of electricity use
Period covered by this bill, number of days, meter serial number, meter-reading data and calculation of amount of electricity used.
In the example: New meter reading (96648) − previous reading (92148) = kilowatthours used (4 500)
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Details of costs
Detailed calculation of the cost of electricity used, based on applicable rates and number of days, along with any credits or other charges (if applicable) plus taxes. The total is carried over to page 1, under the heading Summary of this bill.
In the example
Total consumption: 4 500 kWh
Kilowatthours used in billing period = 4 500 kWh
Up to XX kWh × 59 days
Energy used, up to the product of 40 kWh times the number of days in the billing period (1st tier). The total of 2 360 kWh is calculated as follows:
40 kWh × 59 days (days in billing period)Remaining kWh
Electricity used beyond first tier (2nd tier). Here’s how it’s calculated:
4 500 kWh (kilowatthours used) − 2 360 (kilowatthours calculated in 1st tier) = 2 140 kWhSystem access charge
The system access charge is the amount you pay for the service itself, regardless of how much electricity you use. Here’s how it’s calculated:
System access charge per day x 59 days (billing period)
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Reference numbers
- Account No.: Needed when you pay the bill.
- Bill No.: Every bill has a different number. It may be useful if you contact us about the bill.
- Customer No.: Use this number to identify yourself when you contact us.
You will also need your customer number and a bill number to create your Customer Space.
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Compare to last year
New table that compares a number of variables with the same period last year: number of days in period, total electricity use, average daily use, average outdoor temperature and electricity cost.
A personalized message tells you whether your average daily electricity use is higher, lower or similar to that of the same period last year.
You can see your electricity use in kilowatthours or in dollars and note how it changes from hour to hour using the Energy Performance Indicator in your Customer Space.
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Electricity consumption history
Information on your electricity use over the past year. The table now gives the average outdoor temperature in your region to show how the weather affects your electricity use, if you heat with electricity.
Rate DT
Every bill is different. That’s because the total amount due depends on two factors: how much electricity you’ve actually used and the outdoor temperature
Here’s an example of a bill for a Rate DT contract up to 50 kilowatts (no demand charge):
Click on the number corresponding to the section for which you want more information.
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Reference numbers
- Account No.: Needed when you pay the bill.
- Bill No.: Every bill has a different number. It may be useful if you contact us about the bill.
- Customer No.: Use this number to identify yourself when you contact us.
You will also need your customer number and a bill number to create your Customer Space.
-
Account summary
Transactions since your last bill: amount of last bill, payments made, credits and amount due.
-
Useful information
Message of general interest or information about our services.
-
Summary of this bill
Electricity costs, taxes, charges (if any) and amount of bill.
-
Customer services
-
Payment stub
Total amount due and due date.
Return the stub with your payment if you pay by mail. -
Your billing address
- Identification: Account holder, either a person or company.
- Address: Address where your bill is sent.
-
Reference numbers
- Account No.: Needed when you pay the bill.
- Bill No.: Every bill has a different number. It may be useful if you contact us about the bill.
- Customer No.: Use this number to identify yourself when you contact us.
You will also need your customer number and a bill number to create your Customer Space.
-
Details of service address and contract number
Service address, contract holder and contract number.
-
Details of electricity use
Period covered by this bill, number of days, meter serial number, meter-reading data and calculation of amount of electricity used.
In the example:
- When the rate is highest: new meter reading (15,817) – previous meter reading (15,217) = kilowatthours used (600 kWh). Electricity use billed at the highest price is always listed first.
- When the rate is lowest: new meter reading (39,427) – previous meter reading (24,584) = kilowatthours used (14,843 kWh). Electricity use billed at the lowest price is always listed second.
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Details of costs
Detailed calculation of the cost of electricity used, based on applicable rates and number of days, along with any credits or other charges (if applicable) plus taxes. The total is carried over to page 1, under the heading Summary of this bill.
In the example
Total consumption: 15,443 kWh
Kilowatthours used in billing period = 15,443 kWh
When the rate is highest: 600 kWh
Electricity used when the temperature is below –12°C, or –15°C in some areas, multiplied by the highest rate price during the period. If there is no electricity use when the price is highest during the period, only electricity use at the lowest price will appear on the bill.
When the rate is lowest: 14,843 kWh
Electricity used when the temperature is below –12°C, or –15°C in some areas, multiplied by the lowest rate price.
System access charge
The system access charge is the amount you pay for the service itself, regardless of how much electricity you use. Here’s how it’s calculated:
System access charge per day x 62 days (billing period)
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Reference numbers
- Account No.: Needed when you pay the bill.
- Bill No.: Every bill has a different number. It may be useful if you contact us about the bill.
- Customer No.: Use this number to identify yourself when you contact us.
You will also need your customer number and a bill number to create your Customer Space.
-
Compare to last year
Table that compares a number of variables with the same period last year: number of days in period, total electricity use, average daily use, average outdoor temperature and electricity cost.
A personalized message tells you whether your average daily electricity use is higher, lower or similar to that of the same period last year.
You can see your electricity use in kilowatthours or in dollars and note how it changes from hour to hour using the Energy Performance Indicator in your Customer Space.
-
Electricity consumption history
Information on your electricity use over the past year. The table gives the average outdoor temperature in your region to show how the weather affects your electricity use, if you heat with electricity.
Finding the rate on the bill (example with Rate D)
The rate you pay is indicated on your bill beside the Details of electricity cost heading.
