Hydro-Québec assesses its suppliers’ performance, specifically with regard to certain markets. This process lets us see how our suppliers meet their contractual obligations, verify the quality of the goods and/or services they provide and evaluate our business relationship overall.

If you deliver goods or services that significantly impact Hydro-Québec’s core mission or corporate image, then your business may be subject to a performance evaluation based on criteria specified in the contract.


  • Business relationship quality
  • Quality of goods/services provided
  • Fulfilment of contractual obligations

Sample criteria

  • Product quality
  • Ability to meet deadlines
  • Handling of preventive or corrective measures
  • Participation in meetings
  • Billing, compensation requests and negotiations
  • Quality of documentation
  • Implementation and follow-up of quality plan
  • Justification of price adjustments
  • Clarity and quality of presentation
  • Quality of deliverables
  • Prevention and handling of accidental spills
  • Compliance with laws, regulations, standards, guidelines, contractual requirements, etc.
  • Accident frequency

Other criteria may apply specifically to your market.

Evaluation results

We will periodically inform you of your performance evaluation results. These results help us ensure continued improvement.