Contact us
Have you got questions or problems? No matter what stage you’re at in the process, we have resources available for you. Please note that, in the interests of fairness and impartiality, we must apply the established procedure.
Help Center – SAP Business Network
Sign in to your SAP Business Network account to access the integrated Help Center. To explore the resources available to support you and learn how to use them effectively, watch the SAP Business Network – Help Center overview .
Unable to sign in to your SAP Business Network account? Here are the resources available to help you.
You can also visit the SAP Business Network Supplier Support website , which offers a wide range of resources to help you use SAP Business Network, in particular a Frequently Asked Questions (FAQ) [PDF 490 kBkilobyte] document which includes links to additional resources available.
Becoming a supplier
To introduce your business, products or services and become a Hydro Québec supplier, follow the steps outlined on the Registering a business page.
Bidding
Would you like to receive notifications when a sourcing event that may be of interest to you is launched or learn how to submit a bid? Follow the steps outlined on the How to Bid page.
Need help? Contact the technical support team for the system in which the tender call was published:
- SAP Business Network ‑ Discovery:
Help Center - Ivalua : 1 800 324 1759 option 1
support-hydroquebec@ivalua.com
You can always get information on a current tender call by contacting the person responsible for the call. Their contact information can be found in the General Information – RFP under "Additional information".
If you have technical questions related to the platform SafeContractor (formerly Cognibox), please send an email to support@safecontractor.ca.
If you have questions about the procedure, please send an email to DPAS_achats_responsables@hydroquebec.com after consulting the document Other information and most frequently asked questions [PDF 146 kB].
During the contract term
If you have any questions about your contract or order, please get in touch with the Hydro‑Québec contract administrator. You’ll find their contact information on the notice of award sent by email.
Billing
To find out how to submit an invoice, inquire about a payment, sign up for direct deposit or change your banking or contact information, please consult the invoicing and payment page.
Filing a complaint
Under Section 21.0.4 of the Act respecting contracting by public bodies (CQLR c C‑65.1), a party interested in participating in a tendering process may file a complaint about the content of the tender documents of a current call governed by an intergovernmental or international agreement.
To determine whether your complaint meets the criteria set out in the Act, read Hydro-Québec’s complaint examination procedure [PDF 793 kB – in French only].
You can also consult these pages:
To report ethical misconduct (e.g., fraud, theft, corruption, collusion, false invoicing, conflict of interest, etc.), get in touch with us:
- Online, by filling out a secure form (external platform)
- By telephone at 1 866 384‑4783 (toll-free)
The service is available 24 hours a day, 7 days a week. All reports are handled impartially and confidentially. Any person who files a report in good faith or who cooperates in any verifications or investigations will receive protection against retaliation.
For more information: