Contact us – Suppliers

The Supplier Space is the new portal for companies wishing to do business with Hydro-Québec. The main tool for responding to a tender call, the Supplier Space offers new features, such as signing up for RFP notices, updating your file, managing your organization’s contacts, submitting documents directly in the portal and sharing information with the person in charge of the tender call via the integrated mailbox.

The Supplier Space benefits both Hydro-Québec and its suppliers.

Benefits to Hydro-Quebec:

• Standardizes and optimizes business processes while following best market practices
• Improves process control and reduces risks
• Simplifies communication with suppliers through an integrated messaging system

Benefits for suppliers:

• Allows suppliers to update their information (contact person and information, etc.)
• Makes it possible to sign up to receive tender notices in targeted sectors
• Provides an integrated messaging system to communicate with the Hydro-Québec representative

To access the Supplier Space, go to the portal and click on Log in in the blue log-in banner on our information page. If you are logging in for the first time to create a Supplier Space, follow these three steps.

If you are already a Hydro-Québec supplier and you have your supplier number and your NEQ handy, the process is very quick. For new suppliers, it can take up to three business days to perform all of the validations.

Yes. You can see the list of open tender calls in the Supplier Space even if you’re not registered.

However, you must create your Supplier Space to submit a proposal.

Of course! By creating a Supplier Space, your company will be indicating that it would like to be a Hydro-Québec supplier. You can also sign your company up to receive RFP notices in a particular area and never miss a business opportunity! To create your company’s Supplier Space, follow these three steps.

Yes. Supplier Space contacts can have an administrator or a collaborator profile. The collaborator profile is selected by default when creating a new contact, unless otherwise indicated.

The types of access for each are outlined below:

*An administrator cannot delete their own contact from the Supplier Record.

1. First, try to find out if that step was already taken by someone in your company.
2. If you are not sure, submit a request to create a Supplier Space.
3. If an account was already created, the system will let you know or the Supplier Space administrator will be informed that you would like to collaborate.

The best way to change the administrator is to have your company’s current administrator of the Supplier Space make the modification or add an administrator using the Request to change Supplier Space administrator form. If the administrator is not available (departure, leave, etc.), the change or addition may still be made with proof of identity.

Yes, you can. If you are already the administrator of a record and want to be the administrator of other records in your Supplier Space, you must fill in the Request to add an administrator on another record form. You can then access all the records in your profile.

No. The invoicing system has not changed. If you need information about a payment or an unpaid invoice or if you have any questions, please consult the Invoicing and payment page.

No, you cannot. However, you can change the email address at which you receive messages and notifications through the messaging system. To do so, go to the Supplier Space, log in and click on your name at the top right of the screen. Then, click on My Account and change the information in the email address field.

Your login address remains the same.

If you’ve forgotten your password, you can reset it. Go to the Supplier Space and click on “Log in.” A window will open where you can click on “Forgot password.” You will then receive an email to select a new password.

Yes, there is an annual subscription fee of $75.

When you sign up, you will have unlimited access to documents pertaining to open calls for tenders and be able to submit a bid during the subsequent 12-month period.

To participate in open calls for tenders, your company must be registered.

To learn more about the subscription procedure, see our information document [PDF 134 KB - in French only].

On the Supplier Space website, you will find information on how to use the new portal, including the steps for:

• Adding a proof of identity to your Supplier Record [in French only]
• Adding, changing or deleting a contact in your Supplier Record [in French only]
• Paying the annual fee (for open tender calls) [in French only]
• Submitting a proposal in the Supplier Space [in French only]
• Retrieving the most recent tender documents when an addendum is issued [in French only]

We encourage you to use them.

Other useful information is available on our website. Please read it as soon as possible.

If you have any questions, you can contact us at:

• 1 800 324-1759 (toll-free)
• support-hydroquebec@ivalua.com