Please give us at least 30‑days’ notice of your planned moving date. That way, you’ll avoid paying for any electricity you haven’t used.

There is no charge if you make your request online using Hydro‑Québec’s self-service tool, However, if you make your request through a Hydro‑Québec customer service representative, you will be charged a $25 fee (plus GST/QST). It will be on your first bill.

Change address

Too soon to report your address change?

Even if you know your new address months in advance, you can wait before informing us of the address change. However, to make sure you don’t forget, you can ask us to send you an e-mail reminder prior to your move.

Request a reminder

Change your arrival or departure date

You’ve informed us of your moving date only to find your plans have changed? Modify the date by logging into your Customer Space.

You have no contracts with billing demand

You can also make your request by calling us at 514 385‑7252 (Montréal) or 1 888 385‑7252 (everywhere else).

Business hours:
We can be reached from 8 a.m. to 8:30 p.m. Monday to Friday and 9 a.m. to 5 p.m. on weekends.

Request a new contract

You have at least one contract with billing demand

You can also make your request by e-mail at

Questions? We can be reached at 1 800 463‑9900 from 8:30 a.m. to 4:30 p.m., Monday to Friday.

Request a new contract

If you are billed at Rate L or LG

If you are a large‑power customer (Rate L or LG), please contact your commercial officer.


Goods and Services Tax


Québec Sales Tax