Remove an address (end of contract)
You want to cancel an electricity service contract without transferring it to a new address.
Please give us at least 30‑days’ notice of your planned moving date. That way, you’ll avoid paying for any electricity you haven’t used.
You’ll receive a confirmation.
If your annual billing under $100,000
You can also make your request by calling 514 385‑7252 (Montréal) or 1 888 385‑7252 (everywhere else).
We can be reached from 8 a.m. to 8:30 p.m. Monday to Friday and from 9 a.m. to 5 p.m. on weekends.
If your annual billing is over $100,000
You can also make your request by e-mail at email@example.com
Questions? We can be reached at 1 800 463‑9900 from 8:30 a.m. to 4:30 p.m., Monday to Friday.Request a new contract
If you are billed at Rate L or LG
Please contact your commercial officers.
Not yet ready?
Are you expecting to need to remove an address or cancel a contract in the near future — just not yet? Don’t forget! Ask for an e-mail reminder to be sent about a week before the effective date.Request a reminder