Becoming a customer

There is no charge if you make your request online using Hydro‑Québec’s self-service tool, However, if you make your request through a Hydro‑Québec customer service representative, you will be charged a $25 fee (plus GST/QST). It will be on your first bill.

According to the current Conditions of Service, Hydro‑Québec may require a deposit or payment guarantee as a condition of electricity service. The deposit amount corresponds to the highest estimated billing amount (power and energy) for 60 consecutive days.

We also invite you to read our Conditions of Service.

If you wish to authorize someone else to obtain personal information in your file or act on your behalf, you must designate an authorized person (by proxy or consent).

We help drive Québec’s economic growth by providing customers with the benefit of our expertise energy efficiency and by offering rates that are among the lowest in North America.

Based on your business sector and your consumption profile, Hydro‑Québec will offer you rates and rate options that correspond to your business needs.

If your business’s facilities are newly built, or if you are renovating or expanding, you may need to request a connection.

Connection involves running a line from the power system to your facilities. The connection point marks where Hydro‑Québec’s responsibility ends and yours begins.

Connection is always done by Hydro‑Québec, and must be requested by a master electrician.

For business customers, the procedure to follow varies according to the billing demand anticipated.

Don’t know what your billing demand will be? You can call us at 1 800 463‑9900 from Monday to Friday, 8:30 a.m. to 4:30 p.m.

You can also consult our technical documents to find out more about standards and methods related to low-, medium- and high-voltage electrical service.