Consent to disclosure or proxy
Authorize someone else to obtain information or act on your behalf
Only account holders, account managers or an authorized person (proxy holders or consent holders) may have access to any personal or confidential information associated with an account.
A proxy authorizes someone else to act on your behalf, while a consent form authorizes someone else to obtain personal information from your file.
Manage authorizations
Log into your Customer Space to designate an authorized person or to consult your authorizations. Don’t have a Customer Space yet? You can create one now!
- Log in
- Create My Customer Space
Click for more information on the Customer Space
What will you need?
- Contract holder: Your most recent bill.
- Proxy holder or account manager: A recent bill of the account you manage.
*Large-power customers: Contact your commercial officer to create your Customer Space.
What is personal or confidential information?
- Account holder names
- Account numbers
- Service contract numbers
- Service and billing addresses
- Account holder addresses (current, previous and e-mail)
- Telephone numbers (home and work)
- Social insurance number (SIN)
- Québec enterprise number (NEQ)
- Current status of the file and related financial details (balance owing, administrative, management and service charges, date of last payment, payment arrangement, risk factor, etc.)
- Credit history
- Contract power
Proxy
A proxy authorizes someone else to act on your behalf in dealings with Hydro‑Québec:
- Negotiate a payment arrangement
- Receive and pay electricity bills
- Modify details of service contracts
- Add or cancel an electricity service contract
- Conduct any other business that you may specify
Consent
Your consent authorizes someone else to obtain personal information from your file, with these limitations:
- The person is not allowed to discuss or negotiate with Hydro‑Québec on your behalf.
- The person has access only to the information indicated on the consent form.
If you don’t have a Customer Space, you can verbally designate an authorized person by contacting us or completing the online request for a proxy or consent form. Please allow for processing time.
Request a form.