To facilitate communication with Hydro-Québec, you must appoint an account manager. Unlike proxy holders, whose actions are more limited, account managers have full access to our services for all your business needs, including verbally designating a proxy holder. Account managers can also add or change the confidential information in your company’s file.

It will be easy for the account manager to deal directly with Hydro-Québec and, if necessary, to access your company’s account via their Customer Space.

What is confidential information?

  • Account holder names
  • Account and contract numbers
  • Service and billing addresses
  • E-mail address
  • Telephone numbers
  • Québec enterprise number (NEQ)
  • Current status of the file and related financial details
  • Contract power

What does this authorization include?

An individual with this authorization can act on behalf of your company to facilitate communication with Hydro-Québec.

Request an authorization form

Do you manage a company’s account?

If a company has designated you to be their account manager and you would like to manage the account online, you can add it to your Customer Space. You’ll need a recent bill associated with the company’s account. Then, you’ll be able to access it at any time.