To facilitate communication with Hydro-Québec, you must appoint an account manager. Unlike proxy holders, whose actions are more limited, account managers have full access to our services for all your business needs, including verbally designating a proxy holder. Account managers can also add or change the confidential information in your company’s file.
It will be easy for the account manager to deal directly with Hydro-Québec and, if necessary, to access your company’s account via their Customer Space.
What is confidential information?
- Account holder names
- Account and contract numbers
- Service and billing addresses
- E-mail address
- Telephone numbers
- Québec enterprise number (NEQ)
- Current status of the file and related financial details
- Contract power
What does this authorization include?
An individual with this authorization can act on behalf of your company to facilitate communication with Hydro-Québec.