Your bill is always the same amount, based on how much electricity you used last year. Once a year, the amount of your monthly installments is reviewed and increased or decreased. Page 2 of your bill (see below) provides detailed information about your electricity use and is sent out every other month.
Transactions since your last bill: amount of last bill, payments made, credits and amount due.
Message of general interest or information about our services.
Monthly installment, taxes, spread-out portion of last year’s EPP balance (if applicable) and amount due.
Total amount due and due date.
Return the stub with your payment if you pay by mail.
Difference between the total monthly installments set at your last annual review and the electricity costs for the year, taking into account your actual electricity use and the estimated costs for the rest of the year.
A personalized message tells you whether your current electricity use is higher, lower or similar to what was estimated for the year.
You can change the amount of your monthly installments in your Customer Space.
Service address, contract holder and contract number.
Period covered by this bill, number of days, meter serial number, meter-reading data and calculation of amount of electricity used.
In the example: New meter reading (42433) − previous reading (39169) = kilowatthours used (3 264)
Note: These details are provided every other month, given that meter readings are taken every two months.
Detailed calculation of the cost of electricity used, based on applicable rates and number of days, along with any credits or other charges (if applicable) plus taxes. This is the total cost of the electricity you have used, but it is not the amount you have to pay, because you are on the EPP.
Kilowatthours used in billing period = 3 264 kWh
Energy used, up to the product of 40 kWh times the number of days in the billing period (1st tier). The total of 2 560 kWh is calculated as follows:
40 kWh × 64 days (days in billing period)
Electricity used beyond first tier (2nd tier). Here’s how it’s calculated:
3 264 kWh (kilowatthours used) − 2 560 (kilowatthours calculated in 1st tier) = 704 kWh
The system access charge is the amount you pay for the service itself, regardless of how much electricity you use. Here’s how it’s calculated:
System access charge per day × 64 days (billing period)
Note: These details are provided every other month, given that your actual consumption is calculated every two months as a function of your meter reading.
New table that compares a number of variables with the same period last year: number of days in period, total electricity use, average daily use, average outdoor temperature and electricity cost.
A personalized message tells you whether your average daily electricity use is higher, lower or similar to that of the same period last year.
You can see your electricity use in kilowatthours or in dollars and note how it changes from hour to hour using the Energy Performance Indicator in your Customer Space.
Information on your electricity use over the past year. The table now gives the average outdoor temperature in your region to show how the weather affects your electricity use, if you heat with electricity.