Understanding your standard bill with payment arrangement
Your bill shows the installments set your payment arrangement with us.
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Reference numbers
- Account No.: Needed when you pay the bill.
- Bill No.: Every bill has a different number. It may be useful if you contact us about the bill.
- Customer No.: Use this number to identify yourself when you contact us.
You will also need your customer number and a bill number to create your Customer Space.
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Your billing address
- Identification: Account holder, either a person or company.
- Address: Address where your bill is sent.
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Account summary
Transactions since your last bill: installments due, payments made, credits and amount due.
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Useful information
Message of general interest or information about our services.
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Next installments
Installments due.
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Customer services
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Payment stub
Upcoming installment amounts with due dates and total amount due.
Return the stub with your payment if you pay by mail.
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Reference numbers
- Account No.: Needed when you pay the bill.
- Bill No.: Every bill has a different number. It may be useful if you contact us about the bill.
- Customer No.: Use this number to identify yourself when you contact us.
You will also need your customer number and a bill number to create your Customer Space.
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Payment arrangement follow-up
Section that shows number of installments paid and total number of installments established under the arrangement. The arrangement ending date and the total amount covered are also shown.
A personalized message tells you the amount you would have to pay if the arrangement ended on the billing date.
To find out more about your payment arrangement, visit your Customer Space.
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Reference numbers
- Account No.: Needed when you pay the bill.
- Bill No.: Every bill has a different number. It may be useful if you contact us about the bill.
- Customer No.: Use this number to identify yourself when you contact us.
You will also need your customer number and a bill number to create your Customer Space.
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Details of service address and contract number
Service address, contract holder and contract number.
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Details of electricity use
Period covered by this bill, number of days, meter serial number, meter-reading data and calculation of amount of electricity used.
In the example: New meter reading (16025) − previous reading (12843) = kilowatthours used (3 182)
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Details of costs
Detailed calculation of the cost of electricity used, based on applicable rates and number of days, along with any credits or other charges (if applicable) plus taxes. This is the total cost of the electricity you have used, but it is not the amount you have to pay, because you have a payment arrangement.
In the example
Total consumption: 3 182 kWh
Kilowatthours used in billing period = 3 182 kWh
Up to 40 kWh × 62 days
Energy used, up to the product of 40 kWh times the number of days in the billing period (1st tier). The total of 2 480 kWh is calculated as follows:
40 kWh × 62 days (days in billing period)Remaining kWh
Electricity used beyond first tier (2nd tier). Here’s how it’s calculated:
3 182 kWh (kilowatthours used) − 2 480 (kilowatthours calculated for the 1st tier) = 702 kWhSystem access charge
The system access charge is the amount you pay for the service itself, regardless of how much electricity you use. Here’s how it’s calculated:
System access charge per day x 62 days (billing period) -
Compare to last year/Comparison with last year
New table that compares a number of variables with the same period last year: number of days in period, total electricity use, average daily use, average outdoor temperature and electricity cost.
A personalized message tells you whether your average daily electricity use is higher, lower or similar to that of the same period last year.
You can see your electricity use in kilowatthours or in dollars and note how it changes from hour to hour using the Energy Performance Indicator in your Customer Space.
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Electricity consumption history
Information on your electricity use over the past year. The table now gives the average outdoor temperature in your region to show how the weather affects your electricity use, if you heat with electricity.