Hilo smart home

Discover Hilo, a subsidiary of Hydro‑Québec specializing in new energy services. It offers smart solutions to optimize your energy use and rewards you when you do.

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Get smart with Hilo!

Hilo offers a turnkey smart home service. It’s simple: use only the energy you need and earn cash rewards.

  • Choose the bundle that best meets your needs, starting at $199.99 (installation included*).
  • Order and remotely program your smart devices (thermostats, outlets, switches and more) using an intuitive mobile app.
  • Optimize your energy use and save up to 15% on your annual electricity bill.
  • Take on Hilo challenges and earn, on average, $166 in cash rewards each winter.

View the bundles

* With a three-year commitment. Some conditions apply.

Estimate your savings

Thinking of switching to Hilo? See how much you could save on your annual electricity bill and earn in cash rewards each winter. Find the smart home bundle that best meets your needs.

Calculate my savings

What’s a Hilo challenge?

A Hilo challenge is an occasional event to reduce energy use during a peak winter period. The challenges take place from 4 a.m. to 11 a.m., from 3 p.m. to 10 p.m., or in both periods. There are up to 30 challenges every winter. To thank you for taking part, Hilo gives you a cash reward for every kilowatthour (kWh) saved during the challenges (on average $166 each winter)!

More on the Hilo challenges

It’s win-win!

The goal of Hilo is to coordinate its customers’ energy demand to free up the electricity required to meet the needs of Hydro‑Québec’s grid, which is under pressure during periods of intense cold. This reduction in demand avoids the construction of new dams, and the purchase of more polluting energies. The energy that’s freed up could, for example, be dedicated to transportation electrification as it gains ground in Québec.

Learn more about Hilo’s mission

An average of $166 in cash rewards

On March 31, the 2021–2022 challenge season ended on a high note! Hilo made a real difference: on average, each customer curtailed 317 kWh during the 30 challenges and earned $166 in cash rewards for the season.

See the results

FAQ

How is Hilo different from Hydro-Québec’s dynamic pricing offer?

Dynamic pricing and the Hilo smart home service both aim to optimize home energy use during peak periods so customers can save on their electricity bills. The actions you’re willing to take on a daily basis to be energy wise will help you decide between the two.

With its turnkey smart home service and connected devices, Hilo will help you reduce your energy consumption throughout the year and shift your consumption outside of peak periods.

As for dynamic pricing, the Winter Credit Option and Rate Flex D help you save on your bill when you make simple changes to your energy consumption during peak periods using the devices that you already have at home.

Compare the offers


Am I eligible for the Hilo service?

Before determining your eligibility, you must meet these five basic criteria:

  1. Be a Hydro‑Québec account holder and have your bill on hand. 
  2. Have a high-speed Internet connection (minimum 5 Mbps), a wireless home network and a free and functional Ethernet port on your modem or router.
  3. Have a smartphone.
  4. Use mainly electric heating.
  5. Pay Rate D, Hydro‑Québec’s basic rate. (Customers signed up for the Winter Credit Option or Rate Flex D can change their rate by going to their Hydro‑Québec Customer Space. The change is effective 24 hours after it’s made.)

Check my eligibility


How long should it take to recoup the purchase cost?

A Hilo smart home puts money back in your pocket in two ways:

  • You save energy year-round thanks to the connected devices, which you can even control remotely. That leads to savings of up to 15% on your electricity bill.
  • You earn cash rewards when you take part in Hilo challenges. Depending on your level of participation, your home’s features and your energy use habits, you could receive an average of $166 in cash rewards every winter.

Estimate my savings