Connection lead times | Hydro-Québec

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Due to a high volume of requests for work, lead times for processing requests or performing work may be longer than usual. We are currently unable to provide the date on which work will be carried out for certain requests. We apologize for any inconvenience this may cause.

Are you planning construction work requiring a connection to the Hydro-Québec grid?

Are you currently carrying out a construction project for which a request for connection to the Hydro-Québec grid has already been submitted?

Whether you are a residential customer, developer or master electrician, the information provided below will help you plan your project.

Choose the options that apply to you.

Will you be submitting a request to connect a building to the Hydro-Québec grid?

IMPORTANT: Are you a current or future Hydro-Québec customer? Or are you a developer or master electrician? No matter what your situation, we recommend that you submit your connection request as soon as possible so we can take it into account in planning our upcoming work.

Information concerning a future connection request

See connection lead times

Instructions and recommendations

Large-power customers (5 MVA or more including installed load)

Do you have questions? Please contact your Hydro-Québec account representative.

Have you already submitted a request to connect a building to the Hydro-Québec grid?

IMPORTANT: Connection lead times vary based on the region where the work is carried out.

Information concerning a connection request that has already been submitted

See connection lead times

Does your request concern your house or your cottage?

Already have a Customer Space?

Hydro-Québec has made a self-service option available in your Customer Space so that you can track your request for work.

Track a request for work

Don’t have a Customer Space?

We recommend that you create your Customer Space.

Create my Customer Space

If you don’t wish to create your Customer Space, you can still track your request for work. You will need your confirmation number.

You can also contact your master electrician if you have questions.*

Does your request concern a small or mid-sized commercial, industrial or institutional building with supply of less than 5 MVA (including installed load)?

Already have a Customer Space?

Hydro-Québec has made a self-service option available in your Customer Space so that you can track your request for work.

Track a request for work

Don’t have a Customer Space?

We recommend that you create your Customer Space.

Create my Customer Space

If you don’t wish to create your Customer Space, you can still track your request for work. You will need your confirmation number.

You can also contact your master electrician if you have questions.*

Does your request concern a large-power contract with supply of more than 5 MVA (including installed load)?

Do you have questions? Please contact your Hydro-Québec account representative.

Are you a developer?

You can track your request for work using the self-service option Track a request for work.

Are you a master electrician?

You can track your request for work using the self-service option.

* Québec’s Master Electricians Act and Building Act state that only certain specialists are allowed to carry out electrical work or have it carried out, whether on a voluntary or paid basis.

Approximate lead times – Requests to connect a building with supply of less than 5 MVA (including installed load) to the Hydro-Québec grid

If you’re unsure whether your request concerns an overhead or underground connection, contact your master electrician.

To obtain the approximate lead time for a connection, please answer the questions below.

The type of electrical installation depends on the building and your power needs. If you don't know which is required, ask your master electrician.

Connection to a line comprised of poles and electrical cables.

Connection to underground conduits (tubes designed to protect the electrical cables that run through them) on the customer’s property and to transformers located in a green cabinet installed on a concrete base.