Request for work
Are you planning a project that requires work on an electrical installation to be carried out by an electrical contractor? Or do you have a project for which Hydro-Québec will need to conduct work on its system?
Learn more about your responsibilities and those of each stakeholder as well as the steps involved and the lead times to expect.
To track the status of your work request, please visit your Customer Space. If you don't have a Customer Space, you can track your request by completing the tracking form. You'll need to enter the confirmation number from the email acknowledgment.
Find the information you need before making a request for work
Use the tab key or the left and right arrows to navigate from one item to another. Then press Enter to open a topic.
The key: Being prepared!
Finding an electrical contractor
The first thing to do to get your project to connect or modify your electrical installation started is to contact an electrical contractor . Make sure that the electrical contractor you hire is a member of the Corporation des maîtres électriciens du Québec (CMEQ)
[in French only]. Certain laws and regulations apply.
Gathering the required documents
Make sure you have all the documents you need to carry out your project. For instance:
- Implementation plan
- Plot plan (land register excerpt)
- Subdivision plan
- Copy of servitudes
- Photos
Information about the standards
Connection work must be carried out in compliance with the safety standards and regulations in effect.
Learning about the contractor’s responsibilities
Article 1.1.3 in the Blue Book [in French only] outlines the electrical contractor’s responsibility toward the customer. Their responsibilities include the following:
- Checking the availability of electrical service and the applicable conditions
- Informing the customer of the steps to take to ensure that their installation is supplied on the requested date
- Informing the customer of all possible costs (connection, line extension or modification)
A connection project can include up to 10 steps
Identify the steps below for which you and your electrical contractor are responsible.
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1 ‒ Hiring an electrical contractor CUSTOMER
The customer hires an electrical contractor
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2 ‒ Preparatory work ELECTRICAL CONTRACTOR
- The electrical contractor assesses what needs to be done before Hydro‑Québec can carry out its work, and carries out the work in question.
- When the electrical contractor’s work is finished and compliant, they send a request to Hydro‑Québec stating that Hydro‑Québec can begin its work.
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3 ‒ Processing and following up on the request HYDRO-QUÉBEC
- Hydro‑Québec records the request.
- Hydro‑Québec provides the electrical contractor and the customer with the confirmation number .
- Hydro‑Québec contacts the electrical contractor, if necessary.
- If required, Hydro‑Québec requests any necessary information to process the request.
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4 ‒ Follow-up and preparatory work ELECTRICAL CONTRACTOR
- The electrical contractor informs Hydro‑Québec of the status of the work assigned.
- The electrical contractor provides any requested clarifications, when necessary.
- At the customer’s request, the electrical contractor carries out the activities related to planting private utility poles .
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5 ‒ Assessment and costs HYDRO-QUÉBEC
- Hydro‑Québec assesses the scope and cost of the work, if applicable.
- Hydro‑Québec sends the customer the agreements regarding the work.
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6 ‒ Documentation CUSTOMER
If necessary, the customer provides Hydro‑Québec with the following documents before the work begins:
- Required servitudes
- Signed agreement documents
- Proof of payment of the amount due
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7 ‒ Vegetation control, clearing or installation of poles HYDRO-QUÉBEC
- Hydro‑Québec assesses the scope and cost of the work, if applicable.
- Hydro‑Québec acts as a liaison with the companies responsible for the work, if needed.
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8 ‒ Confirmation – Work completed ELECTRICAL CONTRACTOR
The electrical contractor confirms with Hydro‑Québec that all the work that needs to be carried out before Hydro‑Québec can conduct its work is complete and that the installation is ready to be connected to the power grid.
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9 ‒ Project completion and commissioning HYDRO-QUÉBEC
- Hydro‑Québec installs the metering equipment and any other required equipment.
- Hydro‑Québec carries out its work, where appropriate.
- Hydro‑Québec commissions the equipment.
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10 ‒ Payment CUSTOMER
The customer pays all applicable fees.
Determining the approximate lead time for a connection request
question 1
Understanding the charges before beginning a project
If you would like a cost estimate for the work, please fill out this questionnaire.
Note: Due to the technical nature of certain questions, you may have to ask an electrical contractor for assistance in completing the questionnaire. The estimate provided has been calculated according to the terms set out in the Conditions of Service.
In the case of a discrepancy between the information on this site and the Conditions of Service, the latter shall take precedence.
Other types of requests for work
An eight-digit number starting with 2 that can be sent in the following ways:
- By email to the email address on file
- Via an automated telephone message to the telephone number on file
Examples of metering equipment:
- The meter
- The current transformer
- The voltage transformer
Poles that are planted at the request of a homeowner and paid for by the homeowner who is responsible for the pole. Hydro-Québec never performs work on these poles.
Only a member of the Corporation des maîtres électriciens du Québec (CMEQ) can do the following:
- Conduct work related to an electrical installation or have such work conducted.
- Send a request for work to Hydro-Québec.
This refers to all civil engineering work such as digging trenches, installing buried conduits or the construction of concrete‑encased ducts.