Sign up to the Equalized Payments Plan
Log into your Customer Space to sign up to this service. Don’t have a Customer Space yet? Create one now!
- Log in
- Create My Customer Space*
Plus de renseignements sur la création d’un espace client
What will you need?
- Contract holder: Your most recent bill.
- Proxy holder or account manager: A recent bill of the account you manage.
If you are a large‑power customer, talk to your commercial delegate to learn about all the payment options.
Rate L or LG customers (5,000 kW or more).
The annual cost is based on your history
Your estimated annual electricity cost is based on your consumption history, as well as the mean temperatures in your region. So that we can make a reasonable estimate, you have to have lived at the same address for about 11 consecutive months.
Video: The Equalized Payments Plan (EPP), the Annual Review and the EPP Tracking Tool
What’s your monthly installment based on? Why does it have to be adjusted? How do you use the EPP tracking tool? This video answers those questions.
Start with nothing and end with nothing
To sign up for the EPP, your balance has to be $0. In other words, you have to pay your last electricity bill in full. Then, when you cancel the EPP, you have to pay off your balance in full on the due date of your next bill.
Your monthly installment is reviewed annually
Your monthly installment is reviewed each year, based on your actual electricity use over the past 12 months. So after the review, your annual electricity cost may turn out to be higher or lower than anticipated. If it is higher, the EPP balance is spread out over the following monthly installments. Throughout the year, you can also adjust your monthly installment to reflect your actual consumption from your Customer Space. That way you can avoid having an EPP balance to pay at annual review time.
You can also sign up to receive e-mail notifications if your consumption is different than expected.
The EPP is not a contract for life
The EPP will automatically end at any time when you so request or when your contract ends. You can also cancel the EPP from your Customer Space.
Equalized Payments Plan terms of service
Your monthly installment
Hydro‑Québec establishes your monthly installment based on the following factors:
- Electricity consumption at the service address
- Temperatures recorded in your region in recent years
- Your energy use habits
You must have a consumption history of about 11 consecutive months at the same service address so we can make a reasonable estimate of your monthly installment.
The annual review is done to determine your EPP balance, i.e. whether there is a difference between the cost of the electricity you have used during the period covered and the total amount you were billed for. When the review has been done, a bill is issued to even up your account.
If you’ve used more electricity than you’ve been billed for, you’ll have a balance payable. This balance will be spread over the following 12 monthly installments, or you may choose to pay it in full.
If you’ve used less electricity than you’ve been billed for, you’ll have a credit. The amount will automatically be deducted from your next bill(s).
The annual review is also used to determine the amount of your monthly installments for the next 12 months.
Changes to monthly installments
If you have a Customer Space on our Web site, you can track your consumption and adjust your monthly installments based on your actual consumption. You could avoid having a balance to pay following your annual review.
You can also sign up to receive e-mail notifications if your consumption is significantly different than expected.
The Equalized Payments Plan will be cancelled at any time you so request or when your contract ends, and Hydro‑Québec may terminate the service if you miss more than one installment. Any outstanding balance then becomes payable on the due date of your next bill.