The Winter Credit Option and Rate Flex G are two dynamic rate options that could enable you to save money if you use less electricity at our request during peak demand events.

It’s a way of rewarding you for helping spread out electricity demand during the winter period.

You’ll be notified about peak demand events by email and, if you wish, through our mobile app, no later than 5 p.m. the day before.

A big shout-out to the 20,000 customers who signed up for dynamic pricing in winter 2019‑2020!

Thanks to your actions, you collectively reduced the electricity demand in Québec by approximately 15 megawatts per peak event. That’s equivalent to the average electricity demand of 3,000 residential customers per event!

We hope you’ll continue taking advantage of dynamic pricing next winter, too!

Gradual rollout

To provide optimum support to customers, dynamic pricing is being rolled out gradually. Between ... Show more details about gradual rollout
now and November 20, 2020, Rate G customers will be invited to sign up for one of the two dynamic rate offerings or stick with their current rate.

For winter 2020–2021, enrollment will be limited to 2,000 business customers. It will be on a first-come, first-served basis.

What’s dynamic pricing?

Running time: 1 minute 20 seconds.

Textual video transcription

Video transcript Dynamic Pricing

Comparison of dynamic rate offerings with the base rate

Targeted period Rate G (base rate) Rate G with Winter Credit Option Rate Flex G
Summer period Base rate price Base rate price Base rate price
Winter period, outside of peak demand events Base rate price Base rate price Price lower than base rate
Winter period during peak demand events
(Max. 100 hours/winter)
Base rate price Base rate price minus credit of 50¢ per kWh curtailed Price higher than base rate: 50¢ per kWh consumed
Days when peak demand events may occur 7 days a week Monday to Friday
Impact on bill in relation to base rate Potential for savings Risk-free: your bill can only get smaller Potential for substantial savings
Your bill can increase if consumption is not reduced during peak demand events

Interested in dynamic pricing?

Compare the various offerings in your Customer Space.

Estimate savings and sign up

Log into your Customer Space to find out how much you could save and sign up for the Winter Credit Option or Rate Flex G.

Log in

Frequently asked questions

About dynamic pricing

Why has Hydro‑Québec come up with these rate offerings?

With these offerings, everyone is a winner. If you can reduce or shift electricity use at Hydro‑Québec’s request, you benefit, because your efforts translate into savings. Hydro‑Québec benefits because of the lower electricity demand during peak periods.

Would Hydro‑Québec consider extending dynamic pricing to the summer?

No. In contrast to our Canadian and American neighbors, the demand for electricity in Québec is very strongly influenced by the use of electric heating systems in most homes. As a result, demand is much higher in winter than in summer. Even if air-conditioning use were to increase in Québec, it’s unlikely that demand would reach peak levels requiring the implementation of dynamic pricing in summer.

Signing up

Am I required to sign up for the Winter Credit Option or Rate Flex G?

No. It’s up to you whether to take advantage of dynamic rate offerings or not, and you can cancel anytime.

Why limit the number of participants?

We’ve chosen to roll out our dynamic rate offerings gradually, and therefore to limit the number of participants, so that we can provide optimal customer support. We’ll take participants’ feedback into account as we roll out dynamic pricing on a larger scale. Eventually, dynamic pricing will be available to all customers, who will be able to opt in if they wish, subject to eligibility criteria.

Can I put my name on a waiting list?

No. You’ll have to wait for the sign-up period starting September 8 for the opportunity to sign up for one of the two dynamic rate offerings. If the maximum number of customers has already signed up, you’ll have to wait for the next phase of the rollout.

Can I sign up for Rate Flex G if my service contract is at Rate M or G9?

If you have a Rate M or G9 service contract and you’d like more information about the dynamic Flex rate, please call 1 800 463‑9900 or write to business@hydro.qc.ca.

Peak demand events

When do peak demand events occur?

Peak demand events can take place from December 1 to March 31, from 6 to 9 a.m. and from 4 to 8 p.m. There may be 25 to 33 events per winter, at most, for a maximum of 100 hours in all.

How cold does it have to be to trigger a peak demand event?

There is no pre-established threshold, but the temperature is an important factor.

Peak demand events are scheduled when we anticipate high demand for electricity in Québec in winter. That’s the main consideration. It’s true that on cold days everyone uses a lot of energy at the same time, so the temperature has an impact on demand forecasts. However, demand isn’t always the same for a given temperature. For example, if it is -10°C for several days in a row, demand for electricity will be greater on the last day than on the first.

Other factors that affect the forecasted demand have to do with operating constraints related to electricity supply as well as power transmission and distribution. To manage power demand, Hydro‑Québec diligently applies all the means at its disposal, including dynamic pricing.

Why don’t peak demand events occur systematically every day during peak hours?

By targeting fewer hours (maximum of 100 per winter), we can offer a more significant price difference between peak periods and off-peak periods, which optimizes your savings potential.